Jessica Mota
The Bronx,NY
Summary
As a dedicated Payroll Assistant with experience in customer services, I have developed a strong foundation in managing payroll processes and delivering exceptional customer support. My expertise includes processing payroll accurately and timely, resolving payroll discrepancies, and maintaining compliance with relevant regulations. In addition to my payroll skills, I have excelled in providing top-notch customer service, handling inquiries and issues with professionalism and efficiency. My ability to communicate effectively, attention to detail, and commitment to maintaining confidentiality make me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Payroll Assistant
Human Care Agency
Brooklyn , NY
10.2016 - Current
- Reviewed employee tax forms to ensure compliance with federal regulations.
- Worked closely with accounting department staff to reconcile monthly bank statements and accounts payable and receivable ledgers.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Resolved discrepancies in employee paychecks on an individual basis.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
- Verified that all applicable taxes are withheld accurately from each paycheck based on current IRS guidelines.
- Calculated overtime wages and vacation accruals as required by state laws.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Identified, researched and resolved issues with hours worked.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Coordinated with HR department to verify employee information and payroll processing.
- Posted work hours completed to files to properly bill clients.
Tax Preparer
HR Block
The Bronx, NY
01.2024 - 04.2024
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Organized paperwork for efficient review by senior staff members.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
Attendant
House of Fun
Brooklyn , NY
08.2022 - 07.2023
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Processed transactions and handled cash and credit card payments accurately.
Education
High School Diploma -
Franklin K Lane
Brooklyn , NY06-2008
Skills
- Garnishment processing
- Direct deposit processing
- Report Writing
- Compiling Data
- Payroll Processing
- Maintaining files
- Data Entry
Timeline
Tax Preparer
HR Block
01.2024 - 04.2024
Attendant
House of Fun
08.2022 - 07.2023
Payroll Assistant
Human Care Agency
10.2016 - Current
High School Diploma -
Franklin K Lane