Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Jessica Mudd

Jessica Mudd

Wallingford,Ct

Summary

Compassionate individual with a Bachelor's degree in psychology and extensive experience in providing exceptional care for individuals. Seeking to leverage expertise and passion for mental health in a forward-thinking organization dedicated to making a positive impact on lives. Strong attention to detail, excellent organizational skills, and ability to thrive in a fast-paced environment. Positive and enthusiastic attitude to contribute to the success of a dynamic organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Customer Service Representative

Guilford Veterinary Hospital
09 2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Supervisor/Lead Attendant

The Crate Escape
09 2016 - 09 2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility's care.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Deli Clerk

Stop and Shop
05 2012 - 04 2016
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Managed approximately 40 customers daily with orders and questions

Office Administrative Assistant

Winebow
01 2011 - 05 2012
  • Responded to inquiries from callers seeking information.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'

Education

Bachelor of Arts -

Post University
Waterbury, CT
06.2024

Certificate of Completion - Veterinarian Assisting

Middlesex Community College - Middletown
Middletown, CT
02.2018

Associate of Arts - Liberal Studies

Gateway Community College
New Haven, CT
05.2016

Certificate of Completion - Broadcasting

Connecticut School Of Broadcasting
Farmington, CT
02.2009

Associate of Arts - Film Production

The New England Institute of Art
Brookline, MA
05.2008

Skills

  • Administrative support
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Research
  • Strong verbal and written communication skills
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable

Timeline

Customer Service Representative

Guilford Veterinary Hospital
09 2018 - Current

Supervisor/Lead Attendant

The Crate Escape
09 2016 - 09 2018

Deli Clerk

Stop and Shop
05 2012 - 04 2016

Office Administrative Assistant

Winebow
01 2011 - 05 2012

Bachelor of Arts -

Post University

Certificate of Completion - Veterinarian Assisting

Middlesex Community College - Middletown

Associate of Arts - Liberal Studies

Gateway Community College

Certificate of Completion - Broadcasting

Connecticut School Of Broadcasting

Associate of Arts - Film Production

The New England Institute of Art
Jessica Mudd