Jessica Mullens
Laceys Spring
Summary
Dedicated professional with a strong focus on customer relationship building and effective complaint resolution. Committed to enhancing customer experiences and streamlining operations.
Overview
14
14
years of professional experience
Work History
Front End Customer Service Associate
Walmart
Huntsville, AL
07.2025 - Current
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Trained new associates on policies, procedures, and customer engagement techniques.
- Collaborated with team members to maintain store appearance and product availability.
- Developed strong relationships with customers, fostering loyalty through personalized service initiatives.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
Office Manager
Autoworx
Horton, AL
09.2011 - 09.2023
- Streamlined office operations to enhance efficiency and reduce overhead costs.
- Managed scheduling and coordination for team meetings and client appointments.
- Implemented inventory management system to track supplies and optimize ordering processes.
- Developed onboarding programs for new hires, improving training effectiveness and retention rates.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Analyzed workflow processes, identifying areas for improvement to increase productivity levels.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Quality Control Technician
Color Masters
Albertville, AL
08.2019 - 04.2020
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Implemented and maintained testing protocols for raw materials and finished goods.
- Collaborated with production teams to identify quality issues and suggest corrective actions.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Developed detailed reports on inspection findings to enhance operational efficiency.
- Led root cause analysis meetings to address recurring defects and implement solutions.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
Patient Care Technician
Highland Medical Center
Scottsboro, AL
01.2012 - 05.2013
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, enhancing operational efficiency in patient treatment.
- Monitored vital signs and reported changes to healthcare team, ensuring timely response to needs.
- Maintained accurate patient records using electronic health record systems, improving documentation reliability.
- Trained new technicians on best practices for patient care and equipment usage, fostering team competency.
- Collaborated with interdisciplinary teams to develop individualized care plans, optimizing patient outcomes.
- Advocated for patients' needs effectively, enhancing communication between patients and medical personnel.
Education
No Degree - Business Management And Cosmotology
Northeast Alabama Community College
Rainsville, AL06-2012
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Cross-selling products
- Up-selling techniques
- Schedule coordination
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Adaptability and flexibility
Timeline
Front End Customer Service Associate
Walmart
07.2025 - Current
Quality Control Technician
Color Masters
08.2019 - 04.2020
Patient Care Technician
Highland Medical Center
01.2012 - 05.2013
Office Manager
Autoworx
09.2011 - 09.2023
No Degree - Business Management And Cosmotology
Northeast Alabama Community College