Jessica Muñoz
North Las Vegas,NV
Summary
Proven to enhance customer satisfaction and sales at Mirage Hotel & Casino, I excel in multitasking and customer service, demonstrating strong communication and upselling skills. Efficiently managed high-volume transactions and upheld stringent food safety standards, contributing to a significant improvement in service delivery and operational efficiency.
Overview
18
18
years of professional experience
Work History
Fountain Worker
Mirage Hotel & Casino
Las Vegas, NV
11.2006 - Current
- Provided exceptional customer service by promptly addressing concerns or complaints from patrons.
- Supported team members during busy periods by stepping in to assist with various duties as needed.
- Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
- Increased sales by upselling additional items and promoting seasonal specials.
- Implemented proper sanitation procedures to ensure compliance with health department regulations.
- Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
- Executed daily opening and closing procedures following established guidelines for maximum efficiency.
- Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
- Managed cash register transactions accurately, maintaining financial integrity within the establishment.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Developed rapport with customers through friendly interactions, fostering loyalty to the establishment.
- Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
- Maintained a clean and organized work environment for optimal efficiency and customer appeal.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Cashier
Baja Fresh
Las Vegas, NV
08.2006 - 11.2006
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School -
Chaparral High School
Las Vegas, NV06.2006
Skills
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Reliability and punctuality
- Food safety knowledge
- Cash handling expertise
- Sanitation Practices
- Menu Memorization
- Order Accuracy
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Cleaning and organization
- Attention to Detail
- Multitasking and Organization
- Cleaning and sanitizing
- Adaptability and Flexibility
- Guest service
- Food Safety
- Money Handling
- Decision-Making
- Cash Handling
- Dependable and Cooperative
- Safe Food Handling
- Order Taking
- Customer Relations
- Stocking and Replenishing
- Dishwashing
- Handling Complaints
- Payment Transactions
- Food and Beverage Service
- Food Safety Compliance
- Opening and closing procedures
- Cash Drawer Operations
- Supply Restocking
- POS System Operation
- Basic Math
- Inventory
- Food Handler Certification
- Supply Ordering
- Guest inquiries
- Workstation Setup and Breakdown
- Temperature Monitoring
Timeline
Fountain Worker
Mirage Hotel & Casino
11.2006 - Current
Cashier
Baja Fresh
08.2006 - 11.2006
High School -
Chaparral High School