Jessica Murphy
Kermit,WV
Summary
Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.
Ambitious, willing to learn and grow professionally. I strive to always broaden and acquire new traits, skills and knowledge.
Overview
24
24
years of professional experience
Work History
Salesperson
Thornhill Auto Group
Chapmanville, WV
05.2020 - Current
- Cultivated strong customer relationships through effective communication and timely follow-ups.
- Achieved sales targets by implementing tailored marketing strategies for diverse client needs.
- Collaborated with finance team to streamline financing options for customers, improving satisfaction rates.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Trainer
Credit Glory
Remote
07.2023 - 03.2026
- Evaluated training effectiveness through assessments and feedback, refining modules for continuous improvement.
- Collaborated with management to identify training needs aligned with organizational goals and sales strategies.
- Mentored new trainers, fostering a collaborative environment that encouraged knowledge sharing and professional growth.
- Analyzed sales performance metrics to tailor training initiatives addressing skill gaps across teams.
- Implemented onboarding processes for new hires, ensuring smooth integration into company culture and sales methodologies.
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Business/Finance Manager
Hatfield McCoy Powersports
Belfry, KY
09.2011 - 05.2020
- Submitted loan applications to the underwriter for verification and recommendations.
- Review and edit loan agreements to ensure accuracy.
- Originated, reviewed, processed, closed and administered customer loan approvals.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Maintain physical and computer-based filing systems.
- Examined, categorized and sorted incoming documents.
- Professional and friendly customer interactions.
- Complied with regulatory requirements, including the Bank Secrecy Act, OFAC and Privacy Act.
- Implement deals to lending institutions and then process for funding.
- Respond to telephone and in-person requests for information.
- Contact satisfied customers to offer additional services.
- Input all new invoices into our systems on all incoming inventory.
- Make proper deal jackets and documentation for new units.
Kitchen Manager
Marl-Bone Junction
Kermit, WV
10.2010 - 09.2011
- Kitchen - maintain and manage professional kitchen environment by monitoring cleanliness, supporting quality brand materials, implementing new kitchen strategy and action plans to maintain a safe and structured environment.
- Trained kitchen staff on proper use of equipment, food handling, and portion size.
- Cleaned, stocked and organized eating, service and kitchen areas.
- As Kitchen manager, I was responsible for managing the day to day operations in the kitchen.
- Communicated with other kitchen team members to ensure food was prepared on time and correctly.
- Responsible for taking and cooking orders-up, prep cooking, organization of kitchen, dishes, cleaning of kitchen inventory management and any other help needed.
Enumerator/Quality Control
United States Census Bureau
Charleston, WV
02.2010 - 08.2010
- Participated in required weekly meetings and data mapping sessions to understand Census processes.
- Conducted population analysis and incorporated findings by mapping.
- Accurately read, understood, and carried out written and verbal instructions.
- Ensured timely response in completing and returning enumerator questionnaires.
- Traveled to other counties and quality check other enumerators mapping accuracy.
- Read and understand geographical maps and mark population on maps whether inhabited or uninhabited.
- Talk with residents about the enumerator questionnaire and help answer any questions they may have.
- Document all findings on reports so the Census Bureau can get an accurate population count of those areas.
Human Resources (Business Intern)
Williamson Memorial Hospital
Williamson, WV
03.2009 - 05.2009
- Helped review human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
- Supported and participated with human resources staff with new hire orientations.
- Worked closely with Education Director on new activities that were planned for upcoming hospital events.
- Learned daily functions of the HR Director.
- Scanned documents into computer systems, updated employee files, answered phones, took messages, and input information into Access Database.
Restaurant Shift Manager
Taco Bell
South Williamson, KY
08.2007 - 10.2008
- As a shift manager I was involved in many aspects of managing the restaurant including running shifts, opening or closing the store, bank deposits, training new crew members, and training crew members to become shift managers.
- Coordinate the entire operation of the restaurant during scheduled shifts and manage staff throughout their shift and provide them with feedback.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within 2-3 minute time frame.
- Conducted inventory and restocked items throughout the day.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Trained to become Assistant GM?GM, took classes, studied and passed Food Managers Certificate.
- Supervised a staff of 6-10 crew members daily.
- Ensured that every task was completed daily and every customer satisfied.
Family Coordinator
Able Families (SWVCTC)
Kermit, WV
10.2002 - 07.2003
- Performed home visitation to families enrolled in the program and providing home-based intervention services, referral coordination of activities for overburdened families of newborns identified through the program.
- Worked one on one with expectant mothers and mothers who had toddlers up to the age of 3. Referring them to community resources that could benefit them and their children.
- Attended some child development classes to be able to provide these families with helpful tools and information.
Education
Associate in Applied Science - Business Administration General Business
Southern WV Community and Technical College
Williamson, WV01-2009
Skills
- Proficient with CRM system and ADP Lightspeed
- Self-motivated
- Client development
- Data entry
- Professional demeanor
- Friendly, Honest, Trust-worthy, Reliable
- Attention to detail
- Excellent work ethic
- Organizational skills
- Database Management
- Product Knowledge
- Team building
- Customer relationship building
- Customer engagement
- Active listening
- Sales management
- Objection handling
- Up-selling
- CRM software proficiency
- Product and service knowledge
- Customer needs assessment
- Time management
- Staff training
Timeline
Sales Trainer
Credit Glory
07.2023 - 03.2026
Salesperson
Thornhill Auto Group
05.2020 - Current
Business/Finance Manager
Hatfield McCoy Powersports
09.2011 - 05.2020
Kitchen Manager
Marl-Bone Junction
10.2010 - 09.2011
Enumerator/Quality Control
United States Census Bureau
02.2010 - 08.2010
Human Resources (Business Intern)
Williamson Memorial Hospital
03.2009 - 05.2009
Restaurant Shift Manager
Taco Bell
08.2007 - 10.2008
Family Coordinator
Able Families (SWVCTC)
10.2002 - 07.2003
Associate in Applied Science - Business Administration General Business
Southern WV Community and Technical College