Jessica Muse
Horn Lake,MS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inventory Specialist
McKesson
Memphis, TN
07.2024 - Current
- Trained new staff on inventory management procedures and best practices for accuracy.
- Managed inventory control systems to maintain accurate stock levels and minimize discrepancies.
- Collaborated with cross-functional teams to optimize supply chain operations and inventory flow.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted research to address shipping errors and packaging mistakes.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Material Handler
McKesson
Memphis, TN
11.2022 - Current
Expo/kitchen manager
Memphis Barbecue Co
Horn Lake, MS
08.2020 - 11.2023
- Supervised daily kitchen operations to ensure food quality and safety compliance.
- Trained and mentored staff on cooking techniques and kitchen procedures.
- Developed and implemented inventory management systems for efficient stock control.
- Streamlined food preparation processes, reducing waste and improving efficiency.
- Ensured adherence to health regulations and safety standards throughout kitchen operations.
- Oversaw staff scheduling, optimizing labor costs while maintaining service quality.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Boosted team morale and performance through effective leadership and training programs.
- Optimized food presentation and plating techniques, elevating overall dining experience.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Improved customer satisfaction with timely and accurate food delivery.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Amazon Delivery Driver
Gtg LOGISTICS, LLC.
Memphis, TN
08.2022 - 01.2023
- I load up and delivery packages all over Memphis and North MS. Looking for something closer to where I live.
Server
Memphis Barbecue Company
Horn Lake, MS
01.2019 - 08.2020
- Oversaw guest service operations to enhance customer satisfaction. Managed cleaning processes to uphold high hygiene standards. Coordinated sidework activities to optimize team efficiency. Supervised closing tasks to secure premises and prepare for next day.
Banquet Server/Bartender
Harrah's Entertainment Inc.
Robinsonville, MS
01.2013 - 11.2016
- Set up banquet spaces according to event specifications and client requirements.
- Served food and beverages promptly, ensuring guest satisfaction throughout events.
- Maintained cleanliness and organization of dining areas during service shifts.
- Assisted in training new staff on service protocols and operational standards.
- Collaborated with kitchen staff to coordinate timely meal deliveries for events.
- Addressed guest inquiries and resolved issues efficiently to enhance experience.
- Monitored inventory levels of supplies, reporting shortages to management proactively.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for guests, delivering prompt and friendly service.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
Cocktail Server/Bartender
Harrah's Entertainment Inc. Funnybone
Robinsonville, MS
03.2012 - 01.2013
- Delivered exceptional customer service by efficiently managing drink orders and ensuring timely service.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on beverage preparation techniques and customer interaction protocols.
- Collaborated with bartenders to create innovative cocktail specials, enhancing menu offerings.
- Monitored inventory levels, reporting shortages to management to ensure uninterrupted service operations.
- Engaged with guests to provide personalized recommendations, improving overall dining experience satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring quick checkouts for customers.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Assistant Store Manager
Exxon Tigermart
Horn Lake, MS
04.2010 - 03.2012
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducted regular stock audits, and ordered merchandise as needed.
- Trained new staff on customer service standards and operational processes to enhance team effectiveness.
- Implemented visual merchandising strategies to optimize product displays and enhance customer experience.
- Monitored sales performance and provided feedback to improve staff productivity and efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Collaborated with management to develop promotional campaigns that increased foot traffic and sales volume.
- Conducted employee evaluations, offering guidance for professional development and performance improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree -
Gateway Christian School
Memphis, TNSome College - Business
Northwest Community College
Southaven, MSSome college - Nursing
The University of Memphis
Memphis, TN05.2011
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory tracking
- Order fulfillment
- Order picking and processing
- Stocking and organization
- MS office
- Cycle counting
- Inventory counts
- Heavy lifting
- Basic math
- Material handling
- Warehouse operations
- Recording shipments
- Discrepancy resolution
- SAP
- Regulatory compliance
- Supply and demand requirements
- Reliable and punctual
- Verbal and written communication
- FIFO stocking
- Customer relations
- Package labeling
- Critical thinking
- Microsoft office
- Handheld scanners
- Quality control
- Time management
- Materials handling
- Damage identification and reporting
Certification
- ServSafe
- Food Handler Certification
Timeline
Inventory Specialist
McKesson
07.2024 - Current
Material Handler
McKesson
11.2022 - Current
Amazon Delivery Driver
Gtg LOGISTICS, LLC.
08.2022 - 01.2023
Expo/kitchen manager
Memphis Barbecue Co
08.2020 - 11.2023
Server
Memphis Barbecue Company
01.2019 - 08.2020
Banquet Server/Bartender
Harrah's Entertainment Inc.
01.2013 - 11.2016
Cocktail Server/Bartender
Harrah's Entertainment Inc. Funnybone
03.2012 - 01.2013
Assistant Store Manager
Exxon Tigermart
04.2010 - 03.2012
Some college - Nursing
The University of Memphis
No Degree -
Gateway Christian School
Some College - Business
Northwest Community College