Jessica M. Valenzuela
Las Vegas
Summary
Seeking a sales role with a growing company where my strong communication, negotiation, and relationship-building skills, will create opportunities for learning and growth. Eager to promote a positive team player attitude to contribute to the success of the organization.
Results-driven professional with proven track record in business growth and client acquisition. Adept at identifying and capitalizing on new market opportunities while maintaining strong collaborative relationships within teams. Highly reliable, adaptable, and skilled in strategic planning and negotiation.
Overview
16
16
years of professional experience
Work History
Business Development Representative
First Help Financial
07.2024 - Current
- Developed and maintained relationships with potential clients to drive business growth.
- Conducted market research to identify new opportunities and customer needs.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Loan Agent
Consumer Portfolio Services INC.
01.2018 - 04.2024
- Successfully met and exceeded challenging sales goals.
- Streamline the vehicle purchase process between the lender, customer, and dealership.
- Negotiate pricing and structure deals to meet customer expectations, while maintaining a profitable approach.
- Effectively handle multiple interactions simultaneously to maximize sales effectiveness and close rates.
- Evaluated borrower applications to determine eligibility and risk assessment
- Identified opportunities to cross-sell and upsell loan products to customers.
- Facilitated loan processing by coordinating documentation between borrowers and underwriting teams
- Mentored junior loan agents on best practices in client communication and compliance
Customer Service Representative
PennyMac Financial Services
01.2021 - 06.2021
- Provide exceptional customer service in a fast-paced call center environment.
- Conduct research to resolve and respond to customers' inquiries quickly and accurately.
- Partner with different departments to resolve customers' requests and challenging situations.
- Advised clients on loan products, terms, and conditions to enhance customer understanding
- Implemented streamlined processes for application reviews, improving turnaround times
Stylist
Phoenix Salon
07.2009 - 01.2018
- Provide 7+ technical hair services including cutting, straightening, coloring, highlights, hair extensions, and special occasion hair styling
- Cross-sell multiple brands and beauty categories
Education
High School Diploma -
Southern Nevada Vocational Technical Center
Las Vegas, NV06-2001
Skills
- Bilingual-Spanish
- Sales and Customer Service
- Complex problem solver
- Salesforce
- Automotive and lending industry knowledge
- Relationship building
- Territory development
- B2C experience
- Teamwork
- Problem-solving
- CRM management
- Microsoft Office
- AS 400
Recognitions
Customer Service Excellence Award, Peer to peer recognition, Excellent Google reviews
Timeline
Business Development Representative
First Help Financial
07.2024 - Current
Customer Service Representative
PennyMac Financial Services
01.2021 - 06.2021
Loan Agent
Consumer Portfolio Services INC.
01.2018 - 04.2024
Stylist
Phoenix Salon
07.2009 - 01.2018
High School Diploma -
Southern Nevada Vocational Technical Center