Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JESSICA Myles

JESSICA Myles

Garland,United States

Summary

Professional and enthusiastic server with 10+ years of experience serving customers in fast pace, as well as, fine dining restaurants. Committed to adhering to health and safety standards, while serving as a helpful and positive team member. Bringing forth a motivated attitude and the ability to multitask and work well under pressure. Willing to change fields and bring my skills to my new job.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server/ Server Trainer/ Supervisor

Standard Service
04.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.

Server/ Bartender

On The Border Restaurant
05.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Saltgrass Steakhouse
11.2022 - 02.2023
  • Brought forth the ability to multitask effectively and prioritize tasks.
  • Made suggestions to customers based on preferences.
  • Passed food orders through to kitchen staff clearly and quickly.
  • Cleaned and reset tables for the next customers.
  • Brought forth a positive team-oriented spirit and a willingness to please customers.
  • Brought forth a love of food and the art of fine dining.
  • Complied with all restaurant rules, policies, and regulations.
  • Operated POS system effectively, as well as, handled cash and credit card payments.

Server/ Bartender

On the Border Mexican Grill and Cantina
05.2021 - 10.2022
  • Served as a hospitable and fast-working bartender in a fast-paced environment.
  • Worked as a flexible server during overflow periods.
  • Responded to customer inquiries and orders in a timely manner.
  • Brought forth a high level of customer service at all times.
  • Monitored bar inventory and made notes for needed supplies when necessary.
  • Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.
  • Utilized excellent public speaking skills.

Server/ Banquet Server

Gaylord Texan Resort and Convention Center
12.2021 - 05.2022
  • Brought forth excellent customer service skills and a commitment to customer satisfaction.
  • Maintained strong work relationships with all hotel departments.
  • Followed hotel safety and security procedures.
  • Effectively coordinated daily dining banquet operations.

Server/bartender

Davids Seafood Grill
10.2010 - 03.2019
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Diploma - undefined

Colleyville Heritage High School
Colleyville
05.2009

Skills

  • Adaptability
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Effective Time Management
  • Customer Service
  • Fast Learner
  • Ability to Multitask
  • Cash Handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Service prioritization
  • Shift management
  • Server training
  • Team member support
  • Positive and professional
  • Team player
  • Reliable and responsible
  • Warm and friendly

Certification

TABC Certified

Food Handlers Certified

Timeline

Server/ Server Trainer/ Supervisor

Standard Service
04.2024 - Current

Server/ Bartender

On The Border Restaurant
05.2023 - 04.2024

Server

Saltgrass Steakhouse
11.2022 - 02.2023

Server/ Banquet Server

Gaylord Texan Resort and Convention Center
12.2021 - 05.2022

Server/ Bartender

On the Border Mexican Grill and Cantina
05.2021 - 10.2022

Server/bartender

Davids Seafood Grill
10.2010 - 03.2019

Diploma - undefined

Colleyville Heritage High School

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