Jessica Nagy

• Improved customer satisfaction by providing personalized eye wear recommendations based on individual needs and preferences.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.

Sold a variety of products to customers

• Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
• Customers received merchandise recommendations based on their needs and preferences
• Helped team members master sales techniques so they could consistently exceed their goals
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
• Demonstrated products to customers, discussed features, and redirected objections to capture sales
• Kept track of store specials, payment policies, and security procedures
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals