Jessica Naramor
Grandfield
Summary
Dedicated bartender with a strong background in training staff and enhancing customer experiences. Skilled in inventory management and conflict resolution, consistently maintaining high standards of service and bar organization.
Overview
13
13
years of professional experience
Work History
Bartender
Black Sheep Bar
Wichita Falls
11.2024 - Current
- Ensured cleanliness and organization of bar area during high-volume service to enhance guest experience.
- Oversaw inventory levels, coordinating timely replenishment of supplies and ingredients to prevent service interruptions.
- Trained new staff on cocktail preparation and bar operations procedures.
- Delivered exceptional customer service, fostering rapport with regular patrons to encourage repeat business.
- Operated cash register, processing transactions accurately and efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
customer service
Comanche Red River Hotel Casino
Devol
04.2018 - 02.2023
- Supported customers with payment inquiries, ensuring clarity and resolution.
- Developed customer service reports for management, highlighting trends and insights.
- Provided exceptional customer service while leading by example.
- Coached employees on proper customer service techniques.
- Motivated team members to exceed customer service expectations.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Welcomed guests and addressed their service needs, enhancing overall guest experience.
- Conducted customer service training for new hires.
File Clerk
Dr. Sultan
Frederick
07.2013 - 04.2016
- Organized patient files and documents for easy retrieval and efficient workflow.
- Maintained confidentiality of sensitive patient information and medical records.
- Assisted staff in locating records to support accurate documentation and patient care.
- Updated electronic filing systems to maintain current patient information for efficient access.
- Coordinated with healthcare providers to facilitate timely access to critical patient records.
- Performed data entry tasks related to filing activities.
- Created and printed labels for new files and folders to ensure clear identification.
- Retrieved requested files from archives or other offsite locations.
Education
High School Diploma -
Saint Pauls Preparatory Academy
Arlington, TX05-2013
Skills
- Cocktail preparation
- Menu knowledge
- Drink presentation
- Bar organization
- Inventory management
- Cash handling
- Customer relationship management
- Conflict resolution
Timeline
Bartender
Black Sheep Bar
11.2024 - Current
customer service
Comanche Red River Hotel Casino
04.2018 - 02.2023
File Clerk
Dr. Sultan
07.2013 - 04.2016
High School Diploma -
Saint Pauls Preparatory Academy