Jessica Naranjo
Los Angeles,CA
Summary
- Applied 14 years of expertise in retail banking to deliver exceptional customer service and consulting solutions.
- Cultivated strong relationships and energized teams to contribute effectively towards achieving organizational goals.
- Monitored and analyzed transactions to detect and mitigate fraudulent activities in high-pressure financial settings.
- Utilized 8 years of client interface experience to provide enthusiastic and effective customer support, ensuring positive interactions.
- Demonstrated professionalism and reliability while handling substantial transaction volumes with precision.
Overview
19
19
years of professional experience
Work History
Teller Associate
U.S. Bank
3355 Glendale Blvd
08.2018 - Current
- Streamlined sales transaction processing to enhance accuracy and efficiency.
- Streamlined customer support operations through phone and in-person interactions, addressing banking inquiries and delivering customized solutions.
- Processed cash transactions and balanced cash drawers to support accurate financial records. Assisted customers with loan payments and issued cashier's checks as required.
- Facilitated execution of currency transaction reports for foreign currency operations.
- Oversaw cleanliness, organization, and inventory management of teller window areas.
- Exceeded sales targets through proactive promotion of bank products and services during customer engagements.
- Facilitated specialized service and account transactions for customers, including check ordering and stop payment order placement.
- Directed customer referral management initiatives to optimize financial services team sales strategies.
Sales and Service Specialist
Bank of America
Pasadena, CA
01.2011 - 03.2013
- Established new customer accounts, encompassing checking, savings, and lines of credit.
- Achieved regional branch recognition award for exemplary customer service delivery.
- Facilitated teller operations by supplying coin and currency as required.
- Verified checks for proper identification and endorsement compliance.
- Mitigated branch losses through vigilant oversight and meticulous attention to detail.
- Facilitated cross-training initiatives and ensured backup support for customer service representatives as required.
Sales Associate
Nordstrom
Pasadena, CA
04.2009 - 12.2010
- Demonstrated merchandise features and operational procedures to customers.
- Executed cash and credit payment processing for in-store transactions.
- Managed store operations by overseeing opening and closing procedures, including cash counting and register management.
- Processed special merchandise orders for customers. Assisted customers with urgency to prioritize their needs.
- Collaborated with team members to deliver exceptional customer service.
Assistant Manager
Forever 21
Los Angeles, CA
07.2007 - 01.2009
- Directed sales calls alongside team members to define sales and customer retention objectives.
- Oversaw sales team of 5 members per shift to drive revenue growth.
- Addressed customer complaints through merchandise exchanges, refunds, and billing adjustments.
- Cultivated positive and professional relationships with customers.
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA5 2007
Skills
- Demonstrated exceptional organizational abilities to streamline workflows and enhance productivity
- Assisted businesses in meeting customer needs through effective communication Supported teams in delivering quality service to enhance customer satisfaction Collaborated with stakeholders to streamline processes and improve efficiency
- Executed analytical assessments of suspicious transactions while engaging with customers to enhance fraud awareness
- Demonstrated proficiency in active listening to enhance communication effectiveness
- Demonstrated exceptional organizational abilities to streamline workflows and enhance productivity
- Demonstrated fluency in Spanish and English to facilitate effective communication across diverse audiences
- Collaborated effectively with cross-functional teams to achieve project goals
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly
- Executed international and domestic funds transfer processes with precision and expertise
- Oversaw safe and vault operations to ensure secure handling of assets
- Demonstrated consistent reliability in delivering high-quality results
- Exhibited a friendly and energetic demeanor to foster positive interactions
- Demonstrated unwavering commitment to achieving high-quality results in all tasks
Accomplishments
- Union Bank’s 2019 quarter 2 and 3 RPR top performer award winner.
Languages
Spanish
Limited Working
Timeline
Teller Associate
U.S. Bank
08.2018 - Current
Sales and Service Specialist
Bank of America
01.2011 - 03.2013
Sales Associate
Nordstrom
04.2009 - 12.2010
Assistant Manager
Forever 21
07.2007 - 01.2009
High School Diploma -
Benjamin Franklin High School