Jessica Neely
Brooklyn,NY
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
4
4
years of professional experience
Work History
Lead Sales Supervisor
The Children's Place
Brooklyn, NY
04.2020 - Current
- Completing sales reports and other administrative work
- Addressing customer service issues that need to be escalated
- Training new members of the sales team
- Monitoring sales performance and addressing issues when necessary
- Assist store leadership in effectively leading, managing and developing store and/or department operations and associates to maximize sales and profitability.
- Implemented new processes and procedures to improve efficiency within the department.
- Assisted in developing annual budgets for the department.
- Coordinated with other departments to ensure smooth workflow.
Client Advisor
Canada Goose
Manhattan, NY
09.2022 - 10.2023
- Working closely with customers to determine their needs
- Promptly resolved customer complaints
- Ensured maximum client satisfaction
- Maintaining sale floor appearance and operating cash registers.
- Processed payments accurately and efficiently according to established guidelines.
- Scheduled clients fitting appointments.
Data Entry/Online Customer Service Representative
LeLabo
Brooklyn, NY
08.2021 - 09.2022
- Answered live online chats to give quick answers and solve problems faster.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Assisted clients with product questions to facilitate online ordering process.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
Childcare Provider
Scholars Learning Center
- Supervise and monitor the safety of children in the classroom
- Prepare meals and organizing mealtimes and snacks for children
- Develop schedules and routines to ensure that children have enough physical activity, rest and playtime
- Create fun and educational activities for the children.
Education
Bachelor of Arts - Advertising
University of Bridgeport
Bridgeport, CT05-2016
Skills
- Maximize sales and profitability
- Customer Service
- Analytic Thinking
- Problem Solving
- Adobe Lightroom
- Microsoft Office
- Leadership
- Creative Thinking
- Organizational Skills
- Adobe Photoshop
- Google Suite
- Team Collaboration
- Communication
- Multitasking & Prioritization
- Adobe Premiere Pro
- Canva
- Sales Associate
- Sales Lead
- Microsoft Excel
Accomplishments
- Fundamentals of Social Media Marketing - May 23'
- Social Media Management - Oct
- 22'
- Intro to Social Media Marketing - Sept
- 22"(Coursera) (Coursera) (Coursera)
- Marie Photography Oct
- 2010 - Present
- Freelance Photgrapher -Capture images as directed, taking all aspects into consideration, including outside lighting, shadows and lens requirements -Promote content on social networks
- Photographed high-quality images for both print and internet distribution -Analyze and plan the composition of photographs -Enhance the subject's appearance with natural or artificial light
Timeline
Client Advisor
Canada Goose
09.2022 - 10.2023
Data Entry/Online Customer Service Representative
LeLabo
08.2021 - 09.2022
Lead Sales Supervisor
The Children's Place
04.2020 - Current
Childcare Provider
Scholars Learning Center
Bachelor of Arts - Advertising
University of Bridgeport