Jessica Nichols
Vallejo,CA
Summary
Results-driven Manager experienced in team leadership and customer service. Enhanced performance and improved operations through effective training and mentoring of staff. Developed strategies for operational efficiency and fostered productive work environments to achieve set goals.
Overview
12
12
years of professional experience
Work History
Manager
DSW Shoe Warehouse
Vallejo, CA
05.2018 - 01.2026
- Received and processed weekly truck shipments
- Prepared merchandise for the same floor based on seasonal needs, including boots and sandals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Organized and maintained the back room to ensure it was ready for incoming shipments.
- Created space on the sales floor for new merchandise.
- Conducted interviews and assisted with hiring new employees.
- Trained and onboarded new employees.
- Trained new managers transferring into the same position from other locations.
- Assisted with employee performance management and terminations
- Changed front of store displays for sales, promotions, and seasonal transitions.
- Opened and closed the stores.
- Prepared and secured nightly deposits as the closing manager.
- Created and adjusted employee schedules.
- Helped maintain an organized and efficient store environment
Manager
Ulta Beauty Inc.
Napa, CA
05.2016 - 01.2018
- Monitored employee performance, providing constructive feedback to drive continuous improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Received and processed merchandise shipments ("truck"), ensuring products were originated.
- Closed registers and completed nightly cash handling procedures to support accurate and secure store operations.
- Conducted interviews and assisted with the hiring process to help and maintain efficient store operations
- Adjusted employee schedules to support staffing needs and maintain efficient store operations.
- Scheduled hair, makeup, and brow appointments while providing friendly, professional customer service.
- Assisted customers on sales floor with foundation shade matching and makeup recommendations.
- Answered makeup and skincare questions and recommended products based on customer needs and preferences.
- Maintained a clean, organized sales floor and supported daily store operations
Manager
Starbucks
Benicia, CA
08.2013 - 04.2016
- Trained and mentored team members on best practices and service excellence.
- Enhanced store performance through effective scheduling and resource allocation.
- Created daily schedules and assigned employees to positions based on business needs and individual strengths.
- Coordinated team members during peak hours to ensure efficient service and smooth store operations.
- Communicated daily assignments and responsibilities to team members.
- Opening and Opened the store, ensuring all daily procedure were completed.
- Placed inventory orders for coffee beans, syrups, pastries, food, and other store supplies.
- Handled cash, completed cash transactions, and prepared change orders
- Supported team members an helped maintain and efficient and organized work environment.
Education
High School Diploma -
Adult School
Vallejo, CA2026
Skills
- Store Operations
- Stock control
- Product display
- Retail Product Knowledge
- Team Management
- Cash handling
- Team leadership
- Time management
- Inventory management
- Visual merchandising
- Decision making
Timeline
Manager
DSW Shoe Warehouse
05.2018 - 01.2026
Manager
Ulta Beauty Inc.
05.2016 - 01.2018
Manager
Starbucks
08.2013 - 04.2016
High School Diploma -
Adult School