Jessica Nicks
Cheyenne
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Server
Connies Restaurant and Saloon
05.2022 - 09.2025
- Provided excellent customer service by attentively taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Learned menu items thoroughly to accurately describe dishes and make recommendations.
- Assisted in setting up tables and preparing dining areas for service efficiently.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Night Audit Clerk
Hampton Inn By Hilton
09.2021 - 04.2022
- Managed night audit processes, ensuring accuracy in financial reporting and cash handling.
- Reconciled daily transactions, identifying discrepancies and implementing corrective measures.
- Supervised front desk operations during night shifts, providing exceptional customer service to guests.
- Streamlined check-in/check-out procedures, enhancing guest experiences while maintaining operational flow.
Server
Texas Roadhouse
08.2019 - 05.2021
- Adapted quickly to varying service demands during peak hours, ensuring smooth operations.
- Ensured compliance with health and safety regulations in food handling and service practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Keyholder
Shoe Dept. Encore
11.2018 - 05.2019
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Resolved customer complaints efficiently, improving overall satisfaction ratings within the store.
- Maintained confidentiality and security of sales records and operational reports.
- Opened and closed store at proper times for reliable services.
Server
The Bench
06.2014 - 05.2018
- Supported team members by sharing knowledge of daily specials and restaurant policies.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Prepared ingredients by chopping, slicing, and measuring to ensure efficient workflow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Established QuickBooks accounting system to reflect accurate financial records.
Education
Associate of Applied Science - Business Management
Western Wyoming Community College
Rock Springs, WY05-2020
High School Diploma -
Big Piney High School
Big Piney, WY05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quickbooks
- Problem-solving
- Time management
- Customer relations
Timeline
Server
Connies Restaurant and Saloon
05.2022 - 09.2025
Night Audit Clerk
Hampton Inn By Hilton
09.2021 - 04.2022
Server
Texas Roadhouse
08.2019 - 05.2021
Retail Keyholder
Shoe Dept. Encore
11.2018 - 05.2019
Server
The Bench
06.2014 - 05.2018
Associate of Applied Science - Business Management
Western Wyoming Community College
High School Diploma -
Big Piney High School
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