Jessica Noguera
Houston,TX
Summary
My passion is taking care of people. I want to make sure that every person I speak to has an easygoing experience given my expertise in customer service experience I give people a pleasant and satisfying easygoing experience.
Overview
14
14
years of professional experience
Work History
Member concierge
Medix Staffing/Apex health
Houston, TX
01.2024 - Current
- Outbound calls, assisting members with benefit questions, check-ins
Patient Service Representative
Village Medical Center
Houston, TX
08.2022 - 01.2023
- Assisting patients with prescription refills, relating patient messages, scheduling appointments, referrals
CSR - Customer Service Representative
AT&T
Houston, TX
04.2019 - 07.2022
- Advance technical support for mobility / collections
Humana Customer Service Representative
Conduent
Houston, TX
08.2020 - 02.2021
- Speaking with members regarding insurance, claims, prescriptions and benefits, ordering medical equipment
Dispatch Operator
Cox Communications Inc
Houston, TX
01.2020 - 08.2020
- Dispatch technician, order entry, tech assist, appointment handling
Receptionist
Dr Schmidt's office
Houston, TX
05.2018 - 01.2019
- Check in and check out medical billing and coding, coding invoices
Customer Service Representative
Sykes Enterprises, Incorporated
Houston, TX
04.2016 - 10.2018
- Answering phone calls assisting customers with billing information
Accountant
Copper & Brass International
Houston, TX
02.2012 - 10.2012
- Communicate over the phone with customers in a promptly and effectively manners
Customer Service
Zoyto Inc
Houston, TX
07.2010 - 09.2010
- Communicating over the phone with customers needing Technical Support assistance
Education
High school diploma - Business
John F Kennedy High School
New Orleans, LA05.2003
Skills
- Customer service
- Medical Coding
- CPT Coding
- Order Entry
- Cold Calling
- Medical Terminology
- Medical billing
- Medical office experience
- Data entry
- Microsoft Office
- Accounts receivable
- Computer skills
- Customer support
- VMWare
- B2B sales
- Time management
- Medical Scheduling
- EMR Systems
- Insurance Verification
- Medical Records
Timeline
Member concierge
Medix Staffing/Apex health
01.2024 - Current
Patient Service Representative
Village Medical Center
08.2022 - 01.2023
Humana Customer Service Representative
Conduent
08.2020 - 02.2021
Dispatch Operator
Cox Communications Inc
01.2020 - 08.2020
CSR - Customer Service Representative
AT&T
04.2019 - 07.2022
Receptionist
Dr Schmidt's office
05.2018 - 01.2019
Customer Service Representative
Sykes Enterprises, Incorporated
04.2016 - 10.2018
Accountant
Copper & Brass International
02.2012 - 10.2012
Customer Service
Zoyto Inc
07.2010 - 09.2010
High school diploma - Business
John F Kennedy High School