Monica Acevedo-Roper
Leesburg,VA
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
31
31
years of professional experience
Work History
Member Concierge
Hammer and Nails Men's Grooming
Leesburg, VA
03.2023 - Current
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Arranged special accommodations for guests to enhance visitor experiences.
- Answered guest questions regarding local area, facilities and amenities.
- Took reservations from patrons by phone or online.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
Administrative Assistant
Virginia Department Of Fire Programs
Fairfax, VA
11.2006 - 11.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed database systems containing customer contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant
Loudoun County Parks and Recreation
Leesburg, VA
05.1994 - 05.1999
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Associate of Applied Science - Business Administration
Northern Virginia Community College
Annandale, VAAssociate of Applied Science - Emergency Management
Clackamas Community College
Oregon City, ORSkills
- Front desk support
- Social media networking
Timeline
Member Concierge
Hammer and Nails Men's Grooming
03.2023 - Current
Administrative Assistant
Virginia Department Of Fire Programs
11.2006 - 11.2023
Administrative Assistant
Loudoun County Parks and Recreation
05.1994 - 05.1999
Associate of Applied Science - Business Administration
Northern Virginia Community College
Associate of Applied Science - Emergency Management
Clackamas Community College