Jessica Nunez
South Gate,CA
Summary
Compassionate and dedicated Case Manager with over four years of experience supporting individuals and families facing homelessness, domestic violence, and substance use challenges. Expertise in case management, intake coordination, and administrative support is complemented by certifications in harm reduction, de-escalation, mandated reporting, overdose prevention, and trauma-informed care. Proven ability to connect clients to essential housing, community resources, and supportive services while ensuring meticulous documentation. Strong commitment to fostering trust through empathy and professionalism enhances the effectiveness of client interactions and outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
First to Serve Outreach Ministries
02.2021 - Current
- Provide individualized support, case management, and referrals for clients and families experiencing homelessness, domestic violence, and substance abuse.
- Link clients to community resources including housing, employment, education, healthcare, rehabilitation programs, and benefits.
- Facilitate life skills and therapeutic support groups promoting community engagement and personal growth.
- Assist clients in obtaining identification and enrolling in public aid programs (CalFresh, Social Security, etc.).
- Maintain accurate client documentation and case notes within 24 hours using electronic case management systems such as HMIS.
- Collaborate with multidisciplinary teams to ensure client safety and success.
- Advocate for clients’ needs with social service agencies and community partners.
- Support administrative operations including phone and email correspondence, scheduling, and data tracking.
COVID-19 Contact Tracer
First to Serve Outreach Ministries
02.2021 - 01.2024
- Contacted individuals with confirmed or potential COVID-19 exposure; provided guidance on isolation and quarantine protocols.
- Maintained confidentiality while gathering and documenting case data for over 200 individuals across multiple locations.
- Educated clients on available health resources and testing options.
- Assisted with district-wide COVID-19 response and vaccination tracking.
- Communicated with professionalism and empathy to ensure understanding and compliance.
Education
High School Diploma -
South East High School
South Gate, CA06-2009
Medical Terminology
Rio Hondo College
Whittier, CA02-2026
Skills
- Case Management & Client Advocacy
- Homelessness & Housing Navigation
- Domestic Violence & Substance Use Support
- Intake Assessment & Documentation
- Administrative & Data Entry Support
- Crisis Intervention & Safety Planning
- Community Resource Coordination
- Confidential Record Keeping
- Strong Interpersonal & Communication Skills
- Multidisciplinary Team Collaboration
- Telephone etiquette
- Patient scheduling
Certification
- Harm Reduction
- De-escalation
- Overdose Prevention & Response
- Mandated Reporting
- DPSS Mandated Reporting
- Trauma Informed Care
- Problem Solving 101 (LAHSA)
- Document & Acquisitions
Languages
Spanish
Full Professional
Timeline
Case Manager
First to Serve Outreach Ministries
02.2021 - Current
COVID-19 Contact Tracer
First to Serve Outreach Ministries
02.2021 - 01.2024
High School Diploma -
South East High School
Medical Terminology
Rio Hondo College