Jessica Obrzut
Plainfield,IL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
Work History
CERTIFIED PHARMACY TECHNICIAN
Jewel-Osco Pharmacy
10.2021 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Managed opening and closing duties for pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
EXECUTIVE ASSISTANT
DuBois Chemicals
03.2014 - 04.2017
- Manage scheduling for Production and Plant Manager
- Draft, review and send communications on behalf of Production and Plant Manager
- Answer and respond to phone calls, communicate messages and information to executives
- Maintain paper and electronic filing systems
- Maintain confidential and sensitive information and formulas
- Complete a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material
- Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.
- Served as liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Education
CERTIFIED PHARMACY TECHNICIAN -
National Health Career Association
05.2023
EXCPT PHARMACY TECHNICIAN -
Illinois Department of Professional Regulation
10.2021
High School Diploma -
Plainfield South High School
05.2011
Skills
- Problem-solving skills
- Team Collaboration
- Pharmaceutical Calculations
- Customer Service
- Strong Problem Solver
- Resourceful
- Filing and data archiving
- Phone Etiquette
- Confidentiality and HIPAA
Timeline
CERTIFIED PHARMACY TECHNICIAN
Jewel-Osco Pharmacy
10.2021 - Current
EXECUTIVE ASSISTANT
DuBois Chemicals
03.2014 - 04.2017
CERTIFIED PHARMACY TECHNICIAN -
National Health Career Association
EXCPT PHARMACY TECHNICIAN -
Illinois Department of Professional Regulation
High School Diploma -
Plainfield South High School