Jessica OConnell
Kind And Caring Customer Service Professional
Oklahoma City,OK
Summary
Strategic Talent Development Manager with expertise in designing and implementing training programs that enhance employee performance and engagement. Skilled in fostering relationships that promote continuous learning and adapting to new challenges. Committed to driving team success and delivering impactful results through strong problem-solving abilities and collaboration.
Overview
5
5
years of professional experience
Work History
Talent Development Manager
Oncue Express
Oklahoma City, Oklahoma
08.2025 - Current
- Executed training programs that improved employee knowledge and performance.
- Evaluated employee skill levels and applied innovative techniques to elevate staff competency.
- Mentored team members, promoting professional growth within department and organization.
- Conducted orientation and specialized training, ensuring smoother onboarding for new employees.
Assistant General Manager
Oncue Express
Oklahoma City, Oklahoma
08.2021 - 08.2025
- Managed daily store operations, including staff scheduling and supervision.
- Conducted performance evaluations and provided constructive feedback to enhance team effectiveness.
- Motivated team members to collaboratively achieve operational targets.
- Resolved customer inquiries and complaints to maintain high service standards.
- Ensured compliance with customer service policies at all times.
- Provided training and support to staff on procedures and policies.
- Assisted in optimizing workflow efficiency across daily operations.
Education
High School Diploma -
Nevada High School
Nevada, MO04-2005
Skills
Customer engagement strategies
Conflict resolution
Interpersonal empathy
Relationship building
Goal-oriented mindset
Pressure management
Continuous learning
- Training development
- Attention to detail
- Project management
- Strategic planning
- Cross-functional scheduling
- Time management
- Data entry and Microsoft 365 proficiency
Timeline
Talent Development Manager
Oncue Express
08.2025 - Current
Assistant General Manager
Oncue Express
08.2021 - 08.2025
High School Diploma -
Nevada High School