JESSICA O'MORRISSEY
Cartersville,GA
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Associate Manager
J Crew Factory
Marietta, GA
10.2021 - Current
- Promoted from associate to assistant manager and again to associate manager within tenure here
- Coordinated hiring and scheduling of employees and management staff to ensure operational efficiency
- Provide excellent customer service to guests while also providing a safe and positive environment for my employees
- Promoted sales of J Crew products and J Crew Credit Card to enhance customer engagement
- Ensured organization, standards, and cleanliness of store across main floor and back room to create a positive shopping environment
- Handled essential paperwork to maintain accurate records and communication including audits, closing and opening paperwork, as well as detailed communication with the rest of the management staff
Office Manager
Rooter Man Plumbing
Chattanooga, TN
02.2019 - 08.2020
- Coordinated and managed emergency service requests through after-hours and weekend on-call support, ensuring timely responses and enhancing customer satisfaction.
- Promoted merchandise and guided customers in selecting our company's services, directly contributing to business growth and client acquisition.
- Managed overdue account collections, balancing assertive follow-up with relationship-building to maintain client satisfaction and improve payment rates.
Front Desk Manager
Gold's Gym
Woodstock, GA
09.2017 - 09.2018
- Led team to ensure efficient front desk operations and deliver exceptional customer service
- Provide excellent customer service to a wide array of customers that visited our facility
- Handled multiple customer inquiries, phone calls, and cash transactions simultaneously
- Coordinated employee schedules and payroll management
Education
Heritage High School
Ringgold, GASkills
- Customer Service
- Sales
- Office Management
- Invoicing
- Filing
- Data Entry
Timeline
Associate Manager
J Crew Factory
10.2021 - Current
Office Manager
Rooter Man Plumbing
02.2019 - 08.2020
Front Desk Manager
Gold's Gym
09.2017 - 09.2018
Heritage High School