Jessica Ordonez
Houston
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Patient Advocate, Direct Care
Earth Angels Company
2023 - Current
- Provided personal care for seniors, including assistance with bathing, dressing, and grooming, while ensuring timely medication management and preparing nutritious meals.
- Supervised daily care routines for diverse client needs, ensuring adherence to safety and health standards.
- Developed personalized care plans in collaboration with healthcare professionals, enhancing client satisfaction and well-being.
Medical Biller and Coder
Free Medus
2022 - 2023
- Reviewed and processed claims submitted by medical coders to ensure accuracy and timely payment. Verified patient insurance coverage and benefits prior to services to ensure eligibility.
- Analyzed and resolved denied claims, identifying causes and resubmitting necessary documentation.
- Addressed patient inquiries regarding billing issues, providing clear explanations and support.
Patient Coordinator & Data Specialist
Altru Diagnostics
2020 - 2021
- Developed and executed detailed test plans for COVID-19 protocols.
- Mentored junior testers on best practices in quality assurance processes.
- Collaborated with cross-functional teams to enhance testing efficiency and accuracy.
- Led testing initiatives to ensure compliance with health and safety regulations.
Education
GED -
Lone Star College
Houston, TX2026-06
Skills
- Multi-tasking efficiency
- Patient billing communication
- Bilingual in Spanish and English
- Efficient management of patient accounts
- Proactive problem-solving
- Resource utilization
- Organized nature
- Database coordination
- Quality assurance
- Verbal and written communication
Timeline
Patient Advocate, Direct Care
Earth Angels Company
2023 - Current
Medical Biller and Coder
Free Medus
2022 - 2023
Patient Coordinator & Data Specialist
Altru Diagnostics
2020 - 2021
GED -
Lone Star College