Jessica Orozco
Rosemead,CA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Dr Raymond Esparza
San Dimas, California
04.2017 - 12.2019
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Medical Receptionist
Diagnostic medical group
Monterey Park, California
11.2015 - 12.2017
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Medical Receptionist
Clinic macArthur Park
Los Angeles , California
03.2014 - 09.2015
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Receptionist
Dr Makadura
Hacienda Heights, California
09.2011 - 02.2014
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
Medical Assistant -
Bryman College
El Monte, CA05-1999
Skills
- Payment Collection
- Insurance Verification
- HIPAA Compliance
- Mail Management
Timeline
Medical Receptionist
Dr Raymond Esparza
04.2017 - 12.2019
Medical Receptionist
Diagnostic medical group
11.2015 - 12.2017
Medical Receptionist
Clinic macArthur Park
03.2014 - 09.2015
Medical Receptionist
Dr Makadura
09.2011 - 02.2014
Medical Assistant -
Bryman College