Jessica Ortoleva
Woodlyn,PA
Summary
Versatile and compassionate professional with a proven track record at Christopher’s Footprints, adept in patient-focused care and relationship building. Excelled in creating nurturing environments and enhancing patient satisfaction through effective communication and problem-solving. Skilled in medical terminology and patient care coordination, consistently achieving positive outcomes in diverse and challenging situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher
Christopher’s Footprints
01.2024 - Current
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Helped students explore concepts with engaging, learning-focused activities.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Medical Representative
AdaptHealth
03.2020 - 12.2023
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
Lead Teacher
The Right Track
06.2018 - 12.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Helped students explore concepts with engaging, learning-focused activities.
Professional Nanny
Emily Young
03.2021 - 04.2023
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children''s emotional growth by providing a nurturing environment and addressing individual needs.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
Certified Nursing Assistant
Manor Care
07.2019 - 03.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Applied Science
Delaware County Community College
Media, PA05-2025
Skills
- Customer service
- Medical terminology
- Patient-focused care
- Data entry
- Insurance verification
- Patient care coordination
- First aid
- Medical billing
- Relationship building
- Analytical thinking
- Priority management
Certification
- CPR/AED Certification
Timeline
Lead Teacher
Christopher’s Footprints
01.2024 - Current
Professional Nanny
Emily Young
03.2021 - 04.2023
Medical Representative
AdaptHealth
03.2020 - 12.2023
Certified Nursing Assistant
Manor Care
07.2019 - 03.2020
Lead Teacher
The Right Track
06.2018 - 12.2023
Associate of Science - Applied Science
Delaware County Community College
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