Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Over

Crestwood,KY

Summary

Dynamic and reliable professional with extensive experience in food service at Aramark and Dairy Queen Grill & Chill. Proven expertise in cash handling and exceptional customer service, consistently enhancing guest satisfaction. Adept at multitasking and maintaining high standards of cleanliness, contributing to operational efficiency and team success. Experienced with fast-paced service environments, delivering prompt and accurate order processing. Uses effective communication and multitasking skills to maintain customer satisfaction. Knowledge of cash handling and teamwork principles, ensuring smooth operations and positive customer experiences.

Overview

2
2
years of professional experience

Work History

Drive-Thru Cashier

Dairy Queen Grill & Chill
04.2025 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Assisted customers with menu items and accurate order fulfillment.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Followed food safety and sanitation guidelines at all times.

Stock Manager

Aramark
04.2024 - 06.2024
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.

Cook

Aramark
04.2023 - 11.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
06-2029

High School Diploma -

Christian County High School
Hopkinsville, KY
03-2019

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking and organization
  • Taking and preparing orders
  • Flexible schedule
  • Food service
  • Stress tolerance
  • POS systems
  • Reliability and punctuality
  • Cash handling
  • Quality control
  • Payment handling
  • Cash handling expertise

Timeline

Drive-Thru Cashier

Dairy Queen Grill & Chill
04.2025 - Current

Stock Manager

Aramark
04.2024 - 06.2024

Cook

Aramark
04.2023 - 11.2023

Bachelor of Science - Business

University of Phoenix

High School Diploma -

Christian County High School

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