Siya Morris
Arlington
Summary
Dedicated front desk receptionist with expertise in elevated guest service, conflict resolution, and attention to detail. Committed to creating welcoming environments and enhancing guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Tharaldson Hospitality
Upper Marlboro, MD
01.2025 - Current
- Provide warm, professional guest welcome and ensure seamless check-in and check-out experiences
- Manage reservations, billing, and guest requests using property management systems
- Resolve guest concerns calmly and efficiently while maintaining brand service standards
- Anticipate guest needs and coordinate with internal departments to deliver exceptional service
- Promote hotel amenities and enhance guest experiences through personalized service
- Maintain confidentiality and uphold company operational standards
- Assist in training new front desk staff, facilitating smooth onboarding and integration into team culture
- Process payments accurately using property management system, ensuring financial transactions met compliance standards
- Enhance customer satisfaction by providing efficient and professional front desk services
Restaurant Hostess
Society Restaurant & Lounge
Silver Spring, MD
03.2024 - 01.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Coordinated with servers and kitchen staff to enhance service efficiency during peak hours.
- Addressed guest inquiries and concerns effectively, contributing to positive dining experiences.
- Maintained cleanliness and organization of entrance area, promoting first impressions of establishment.
- Assisted in training new host staff on procedures and customer service best practices.
- Managed reservations using OpenTable, optimizing table turnover and guest satisfaction.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06-2025
Skills
- Elevated Guest Service
- Professional Communication
- Conflict Resolution
- Attention to Detail
- Multitasking Under Pressure
- Team Collaboration
- Brand Standards Compliance
- Cash handling
- Data entry
- Team collaboration
- Hospitality services
- Office administration
Timeline
Front Desk Receptionist
Tharaldson Hospitality
01.2025 - Current
Restaurant Hostess
Society Restaurant & Lounge
03.2024 - 01.2025
High School Diploma -
Bladensburg High School