Jessica Pagan
Kissimmee,FL
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
15
15
years of professional experience
Work History
Housing Floating Manager
Orlando Housing Authority
Orlando , FL
07.2024 - Current
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed recertification applications to ensure compliance with relevant regulations and policies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Participated in team meetings to discuss operational issues and provide updates on progress towards goals.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- REAC but now is NSPIRE.
- To ensure that all residents live in safe, habitable homes, the items and components located inside the building, outside the building, and within the units of HUD housing must be functionally adequate, operable, and free of health and safety hazards we have been working on that since December 2024 for OHA Properties.
Community Property Manager
Orlando Equity
Orlando , FL
08.2019 - 09.2023
- As HOA manager I work as an independent contractor while being an employed as a staff member with a homeowner association’s management company who I managed 17 properties a total of 1317 homeowners/residents that I manage throughout FL for Condos, Townhomes, Apartment and Houses
- I attended to all board meetings and provide 3 bids for our accounts payable, receivable
- I did all home inspections myself and collect rent onsite and did mail ballots and interact with vendors on a daily basis as homeowners/ renters.
Property Manager
CIS Management
Lawrenceville , NJ
11.2018 - 08.2019
- Managed a Senior Property for 150 units it was 50% and 60&
- As property manager I oversee compliance with local, state and federal laws pertaining to the industry, employment and resident/tenant relations
- Verified income, assets and expenses and completed calculation work sheet for each applicant
- Organized and directed the Lease Renewal program by contacting resident at least 120, 90 days
- Produced analytical reports of monthly property financials
- Performed evictions in accordance with local laws for primary property
- Involved in all community events and in our property for our residents with Mayor of City.
Property Manager
ROIZMAN & COMPANIES
PATERSON, NJ
01.2010 - 10.2018
- Managed a senior property for 85 units on-site, 384 units for Section 8, (HUD) and Tax Credit (Section 42) and based on project rent 30% income throughout Paterson
- (Sandy Court, Kathy Court, Van Houten, North Main St FOR Annual Certifications, TIC and EIV for tenants
- I managed for their property located in Springfield for Condominium it was 342 units
- The days worked on-site diplomatically handling all resident problems, complaints and requests, visits, phone calls and emails
- I handled the payroll for 7 maintenance staff
- Coordinating repairs and maintenance with my staff on a daily basis
- Managing budgets and finances, including preparing reports for property owners
- Arranging for landscaping, snow removal, and other necessary services for the properties
- Overseeing the move in move out process for tenants, Conducting regular properly inspections for the properties.
Education
BBA -
Montclair State University
Montclair, NJ05-2005
GED -
SAGE
12.2001
Skills
- Yardi
- Elite
- One-Site
- Real Page
- Resman
- Rent Café
- BJ Murray
- Bilingual (English – Spanish)
- Section 8
- Fair Housing Regulations
- LIHTC
- Tax Experience
- Section 50% and 60%
- Screening Tenants
- Customer Service
- Evictions
- Supervising Employees
- Strong Communication
- Marketing
- Tech Savvy
- Knowledge of relevant landlord-tenant laws
- Money management
- Patience and flexibility
- Customer Service Skills
- Compliance
Other
Cam and Notary expires May 2025
References
Available Upon Request
Timeline
Housing Floating Manager
Orlando Housing Authority
07.2024 - Current
Community Property Manager
Orlando Equity
08.2019 - 09.2023
Property Manager
CIS Management
11.2018 - 08.2019
Property Manager
ROIZMAN & COMPANIES
01.2010 - 10.2018
GED -
SAGE
BBA -
Montclair State University