Jessica Page
Elburn,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Preschool Lead Teacher
Christian Chapel Academy
Columbia, MO, MO
08.2022 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Nanny
Self-employed
Elgin, IL
07.2012 - 09.2019
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Engaged with children on age-appropriate level.
- Taught children everyday skills and language.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Customer Service Representative
Fifth Gear
Louisiana, MO
05.2003 - 05.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Managed over 80 calls per day.
Inbound Retention Agent
JP Morgan Chase
Elgin, IL
10.2006 - 11.2009
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Adhered to appropriate legal scripting when required.
Education
Education
Providence Baptist College
Elgin, ILEducation
Oklahoma Baptist College
Oklahoma City, OKSkills
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Responding to Difficult Customers
- Customer Account Management
- Customer Data Confidentiality
- Issue and Complaint Resolution
Languages
American Sign Language
Limited Working
Timeline
Preschool Lead Teacher
Christian Chapel Academy
08.2022 - 05.2023
Nanny
Self-employed
07.2012 - 09.2019
Inbound Retention Agent
JP Morgan Chase
10.2006 - 11.2009
Customer Service Representative
Fifth Gear
05.2003 - 05.2012
Education
Providence Baptist College
Education
Oklahoma Baptist College