Jessica Palen
Summary
Self-motivated Customer Service Representative III recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
19
19
years of professional experience
Work History
Patient Service Coordinator III/ Order Confirmer
Horizon oxygen and medical supply
Anaheim, CA
07.2021 - Current
- Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
General Manager
JEDDS fine avian products
Anaheim, CA
01.2017 - 07.2022
- Manage store / staff.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Trained over 4 employees on business principles, best practices, protocol and system usage.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Designed sales and service strategies to improve revenue and retention.
- Collaborated with 3-person team to effectively manage annual budget.
- Trained, managed and motivated employees to promote professional skill development.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Contact vendors in regards to ordering
- Shipping and receiving of products
- Importing
Cashier
Mccs Mcx
Twentynine Palms, CA
01.2014 - 01.2017
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Monitored sales events, added new merchandise and rang up purchases.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Food Service Team Member
Alutiiq
Twentynine Palms, CA
01.2009 - 11.2011
- food service/clean up
- Controlled portion sizes and garnishing for optimal cost controls.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Upheld food safety standards at all times.
- Maintained order and cleanliness of work areas to conform with health codes.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Server/Hostess Trainer
Olive Garden Restaurant
08.2007 - 05.2009
- Greet customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
Customer Service Representative
Somers healthcare
Anaheim, CA
01.2005 - 01.2007
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed files, records and other obtained documents to respond to customer requests.
Education
Medical Billing - Medical Billing
Penn Foster College
Scottsdale, AZ06.2021
Colorado Technical University
Colorado Springs, CO02.2016
American Career College
Los Angeles, CA01.2006
Cerritos College
Norwalk, CASkills
- Medical filing
- Bookkeeping support
- Recording histories
- Office administration
- Scheduling appointments
- Planning & organizing
- Team management
- Customer service
- Organizational skills
- Computer skills
Timeline
Patient Service Coordinator III/ Order Confirmer
Horizon oxygen and medical supply
07.2021 - Current
General Manager
JEDDS fine avian products
01.2017 - 07.2022
Cashier
Mccs Mcx
01.2014 - 01.2017
Food Service Team Member
Alutiiq
01.2009 - 11.2011
Server/Hostess Trainer
Olive Garden Restaurant
08.2007 - 05.2009
Customer Service Representative
Somers healthcare
01.2005 - 01.2007
Medical Billing - Medical Billing
Penn Foster College
Colorado Technical University
American Career College
Cerritos College
Similar Profiles
Brandon CollinsBrandon Collins
Patient Service Technician/ Warehouse Technician at Horizon Oxygen And Medical EquipmentPatient Service Technician/ Warehouse Technician at Horizon Oxygen And Medical Equipment
Robbie DuranRobbie Duran
Branch Manager at Horizon Oxygen and Medical EquipmentBranch Manager at Horizon Oxygen and Medical Equipment
Victor JimenezVictor Jimenez
Vice President of Branch Operations at Horizon Oxygen and Medical EquipmentVice President of Branch Operations at Horizon Oxygen and Medical Equipment