Jessica Palma
Henderson,NV
Summary
A poised clinical assessor with experience in service coordination and support. Great at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Also a dedicated Community Outreach liaison who understands and listens to the needs of the community. I enjoy educating the community on mental health, validating, "it's okay to not be okay" because we all need a helping hand to make a change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mental Health Assessor/Community Outreach Liaison
Desert Parkway Behavioral Health Hospital
08.2023 - Current
- Consults with intake, CNO and COO about the acceptability of admissions.
- Facilitates the patient's access to the appropriate level of care and setting.
- Prepares written report of assessment results in a timely manner and includes recommendations for the level of care and treatment needs.
- Demonstrates strong skills in assessing client's crisis and clinical indicators.
- Ensures referral to the service or resource that best addresses the patient's needs.
- Facilitates the hospital's ability to meet the public's need.
- Seeks collaborative opportunities to improve the quality of life of residents within the hospital's service area.
- Represents the hospital at major public events.
Mental Health Case Manager
Alhambra Behavioral Hospital
01.2021 - 07.2023
- Managing the caseloads, managing clients, balancing workload and prioritizing client needs.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Developed treatment plans for patients with a single diagnosis or diagnose with various conditions.
- Telehealth conferences with DCFS for minors
- Utilization review with health insurance companies
- Family sessions for treatment planning
Peer Support Counselor
Beverly Hills Counseling
08.2021 - 05.2022
- Served as resource to support help desk requests.
- Assisted with teaching clients anger management coping and relaxation skills.
- Empowered clients to tackle challenging situations with a better and more diverse coping skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Maintained confidentiality through stringent handling of charts and data.
Education
Master of Science - Counseling Psychology
Mount Saint Mary's University
Los Angeles, CA05.2022
Bachelor of Science - Sociology With An Emphasis in Medical Sociology
Mount Saint Mary's University
Los Angeles, CA05.2011
Skills
- Interpersonal Communication
- Maintains confidentiality
- Problem-Solving
- Assessment & Intervention skills
- Goal Setting
- Team Collaboration
- Continuous Improvement
- Active Listening
- Crisis intervention
Certification
- Basic Life Support (BLS)- American Red Cross Training. 1/24/23
- Non Violent Crisis Intervention- Desert Parkway Hospital. 08/2023
- NPI# 1770196099
- Professional Development: Senior Case manager for Omega Law Group a personal injury law firm. (10+ years of experience)
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Assessor/Community Outreach Liaison
Desert Parkway Behavioral Health Hospital
08.2023 - Current
Peer Support Counselor
Beverly Hills Counseling
08.2021 - 05.2022
Mental Health Case Manager
Alhambra Behavioral Hospital
01.2021 - 07.2023
Master of Science - Counseling Psychology
Mount Saint Mary's University
Bachelor of Science - Sociology With An Emphasis in Medical Sociology
Mount Saint Mary's University
- Basic Life Support (BLS)- American Red Cross Training. 1/24/23
- Non Violent Crisis Intervention- Desert Parkway Hospital. 08/2023
- NPI# 1770196099
- Professional Development: Senior Case manager for Omega Law Group a personal injury law firm. (10+ years of experience)
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