Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Jessica Palmer

Columbia,SC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk Technician position. Ready to help team achieve company goals.


I have Excellent problem solving and decision making skills to make good choices based on analysis, experience and judgment. Great at working among a diverse environment, along with excellent people skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Executive (Remote)

Arrive Logistics
04.2019 - 01.2023
  • Maintaining assigned accounts and providing ongoing customer support
  • Developing and implementing sales strategies around the provision of logistical services
  • Identifying and contacting prospective customers to promote logistical services and negotiate contracts
  • Integrating suitable technology solutions to optimize logistical services and communication channels
  • Evaluating business processes, assessing risks, and recommending improvements to achieve sales targets
  • Addressing customer concerns and finding innovative solutions for complex logistical challenges
  • Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations
  • Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents
  • Developing and maintaining an effective carrier network and excellent customer relationships
  • Overseeing the sales team, documenting processes, and preparing executive reports

Provider Relations Representative(Remote)

PCG-County Care Illinois Medicaid
12.2015 - 02.2019
  • As a provider relations representative, I answer questions from health care providers about service contracts, available in-network services, and billing procedures amongst other related duties
  • Actively listening to members and identifying their needs
  • Maintain technical knowledge regarding Independent Health's contracts and benefits and working knowledge of policies and procedures
  • Research and resolve disputes, billing discrepancies, and claims immediately with regard to customer satisfaction
  • Establish and foster strong, positive relationships with key providers
  • Prepare and review claims and ensure claims were executed and paid in a timely manner

Assistant Office Manager

AC Home Health Agency
07.2010 - 09.2015
  • Assisted Case Managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities
  • Clinical 'Tracker' for Kaiser and Private Patients
  • Scheduled and kept track of over 100 Patients
  • Making sure all were seen by each discipline
  • Sent out and received authorization for all Kaiser Patients in a timely matter
  • Scheduled Meeting and Appointments for Administrators
  • Prepared and distributed Bulletins and News letter regarding a wide variety of subjects
  • Assisted with various program operations as requested as responsibilities permit
  • Other duties as assigned
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

Administrative Assistant

Lambs Light Home Health Agency
08.2007 - 06.2010
  • Greeting the public and referring them to appropriate staff members, answering the phone
  • Route calls, and take messages
  • Maintained an electronic and hard copy filing system
  • Clinical 'Tracker' for Kaiser and Private Patients
  • Scheduled and coordinated meetings, appointments and travel arrangements for Managers
  • Prepared written responses to routine enquiries
  • Recorded, compiled, transcribed and distributed minutes of meetings
  • Assisted with various program operations as requested as responsibilities permit
  • Other duties as assigned

Administrative Assistant

AC Home Health Agency
05.2005 - 06.2007
  • Assumed receptionist duties, greeting the public and referring them to appropriate staff members, answering the phone
  • Route calls, and take messages
  • Assisted staff with administrative duties as requested
  • Developed and maintained the agency inventory system
  • Distributed incoming mail and prepared outgoing mail
  • Order office supplies and monitored inventory
  • Updated and maintained mailing lists
  • Produced mailing labels and reports as requested
  • Facilitated special event registration and execution
  • Managed and maintained executives' schedules
  • Prepared invoices, reports, memos, financial statements and other documents
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
  • Assisted with various program operations as requested as responsibilities permit
  • Other duties as assigned

Education

High School Diploma -

Vista Del Lago
Moreno Valley
05-2006

Skills

  • Client relationship building
  • Account management
  • Relationship building and management
  • Pipeline management
  • Customer service
  • Customer relations

Personal Information

Work Permit: Authorized to work in the US for any employer


Will need visa sponsorship for working outside of the US

Certification

  • CompTIA A+ Certification ( Currently Studying to take the exam)

Timeline

Account Executive (Remote)

Arrive Logistics
04.2019 - 01.2023

Provider Relations Representative(Remote)

PCG-County Care Illinois Medicaid
12.2015 - 02.2019

Assistant Office Manager

AC Home Health Agency
07.2010 - 09.2015

Administrative Assistant

Lambs Light Home Health Agency
08.2007 - 06.2010

Administrative Assistant

AC Home Health Agency
05.2005 - 06.2007

High School Diploma -

Vista Del Lago

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Jessica Palmer