Jessica Paredes
Stafford,TX
Summary
Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
Cardinal Delivery Service
09.2015 - Current
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
High School Diploma -
Waltrip High School
Houston, TXSkills
- Dispatch software proficiency
- Customer communication
- Order data entry
- Multiple project coordination
- Strong leadership
- Fleet dispatching
- Customer service
- Problem-solving abilities
- Organizational skills
- Route planning and adjustment
Languages
Spanish
Timeline
Dispatcher Manager
Cardinal Delivery Service
09.2015 - Current
High School Diploma -
Waltrip High School