Jessica Parsons
Allentown,PA
Summary
Committed to leveraging expertise in a mid-level role to drive impactful health programs, fostering collaboration among diverse teams to develop innovative solutions for public health challenges.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Good Shepherd Rehabilitation Hospital
Souderton, PA
03.2026 - Current
- Facilitated patient appointments, ensuring accurate scheduling and efficient use of resources.
- Managed patient inquiries, providing clear information on services and addressing concerns promptly.
- Implemented process improvements to enhance patient flow and reduce wait times in clinic operations.
- Trained new staff on systems and protocols, fostering a collaborative team environment focused on patient care.
- Monitored patient records for accuracy, ensuring compliance with regulations and enhancing data integrity.
- Developed and maintained relationships with multidisciplinary teams to coordinate comprehensive patient services effectively.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Territory Patient Admission Coordinator
Accentcare Home Health
Allentown, PA
08.2022 - 02.2026
- Facilitated timely retrieval and entry of home health care referrals, improving workflow. Strengthened relationships with referral sources and account executives through effective communication.
- Performed comprehensive insurance verification to confirm coverage and eligibility prior to service delivery.
- Coordinated training initiatives for new employees, focusing on skill acquisition and integration into team dynamics.
- Collaborated on epic portal management to enhance user experience when necessary.
- Organized and conducted meetings with cross-functional teams to ensure alignment on key initiatives.
Intake Coordinator
Accentcare Home Health
Bristol, PA
11.2020 - 08.2022
- Assisted with input of referral data into system for improved data accuracy and access.
- Helped verify insurance and Medicare information in a timely manner to support patient services.
- Supported new employee training initiatives focused on skill development and company culture integration.
- Facilitated communication with case managers through phone interactions for timely updates and information sharing.
- Collaborated with various departments to promote effective communication and coordination of patient case activities.
Care Aid/Med Tech
Wesley Enhanced Living
Doylestown, PA
09.2017 - 09.2019
- Achieved high patient satisfaction by delivering comprehensive health care services in home settings. Enhanced quality of life through effective management of domestic and household responsibilities. Contributed to patient independence and comfort through dedicated support.
- Assisted with personal care responsibilities and maintained accurate records of patient conditions to inform and improve treatment planning.
- Engaged with patients to offer compassionate companionship and basic emotional and psychological assistance.
- Managed medication distribution processes while adhering to certification standards and regulations.
Education
Bachelor of Science - Health Sciences
Thomas Jefferson University
Philadelphia, PA01.2020
Skills
- Assisted in managing epic portal operations
- Provided direct support to patients
- Performed accurate data entry tasks
- Utilized medical language effectively
- Operated electronic health records competently
- Executed healthcare transcription tasks
Personal Information
Timeline
Patient Service Representative
Good Shepherd Rehabilitation Hospital
03.2026 - Current
Territory Patient Admission Coordinator
Accentcare Home Health
08.2022 - 02.2026
Intake Coordinator
Accentcare Home Health
11.2020 - 08.2022
Care Aid/Med Tech
Wesley Enhanced Living
09.2017 - 09.2019
Bachelor of Science - Health Sciences
Thomas Jefferson University