JESSICA PATERNO
Milwaukee,WI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Vehicle Supervisor
Enterprise Rent A Car
Milwaukee , WI
06.2022 - Current
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed process driven plans for 6,000 vehicles in state. .
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Branch Manager
Enterprise Rent-A-Car
Milwaukee, WI
01.2019 - 06.2022
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales over 1 million
- Assessed employee performance and developed improvement plans which were implemented by multiple managers across the area
- Gathered and reviewed customer feedback to improve operations which resulted the highest customer service score in 3 fiscal years
- Tracked the safety and profitability of 250+ vehicles daily
- Lead new hires to win sales and customer service achievement awards
- Consistency ranked among the top 10 branch managers in state.
01.2018 - 01.2019
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Supported new teachers by mentoring on classroom management, lesson planning and activity organization
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Teacher
Shanghai World Foreign Language Primary School
Shanghai
08.2017 - 06.2019
- Planned and implemented integrated lessons to meet international standards at #1 Primary School in Shanghai
Teacher
Highscope School
Bali
08.2012 - 06.2017
- Planned and implemented integrated lessons to meet national standards
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Attended and facilitated IEP meetings for students and families
- Incorporated multiple types of teaching strategies into classroom
- Organized an after-school enrichment course for extended learning
- Assisted the English department with regular meetings in order to ensure cohesion in teaching and develop creative teaching strategies
- Over saw grammatical accuracy of all student reports, school newsletter and English communication bet ween the school and international parents and guardians
Education
Bachelor of Science - Human Sciences
Florida State University
Skills
- Sales professional
- Relationship building and management
- Team Leadership
- Cost and Budget Analysis
- Revenue Generation
- Customer service awareness
- Employee Development
- Materials and Labor Costing
- Visual Inspections
- Process Improvement Initiatives
Timeline
Vehicle Supervisor
Enterprise Rent A Car
06.2022 - Current
Branch Manager
Enterprise Rent-A-Car
01.2019 - 06.2022
01.2018 - 01.2019
Teacher
Shanghai World Foreign Language Primary School
08.2017 - 06.2019
Teacher
Highscope School
08.2012 - 06.2017
Bachelor of Science - Human Sciences
Florida State University
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