Jessica Payne
North Highlands,CA
Summary
Dynamic and results-oriented professional with a proven track record at Nationwide Insurance, excelling in problem-solving and teamwork. Achieved top-tier performance by exceeding underwriting goals and expanding market share, while mentoring junior underwriters. Skilled in multitasking and excellent communication, consistently delivered high-quality, tailored solutions to meet client needs and drive profitability.
Overview
11
11
years of professional experience
Work History
Senior Commercial Lines Underwriter
Nationwide Insurance
08.2005 - 01.2014
- Achieved top-tier performance metrics by consistently meeting or exceeding underwriting volume goals without compromising quality standards.
- Delivered high-quality service to clients by thoroughly understanding their business operations and providing tailored solutions.
- Proactively managed portfolio performance, ensuring a healthy balance between risk exposure and profitability objectives.
- Optimized workflow processes within the team, resulting in improved productivity and reduced turnaround times for policy issuance.
- Expanded market share through targeted marketing efforts directed at niche industries within the commercial lines space.
- Mentored junior underwriters, enhancing their knowledge and skills in commercial lines underwriting practices.
Tasting Room Associate
Toogood Winery
04.2009 - 08.2011
- Provided attentive service to guests by anticipating needs and promptly addressing requests or concerns.
- Supported marketing efforts by capturing guest contact information for future outreach campaigns.
- Conducted private tastings for VIP clients, showcasing the exclusive wines in an intimate setting.
- Coordinated with kitchen staff on food pairings for wine flights, ensuring optimal flavor combinations that delighted guests' palates.
- Assisted in planning and executing special events, creating memorable experiences for attendees.
Sales Support Specialist
IntelliQuote Insurance Services
01.2003 - 01.2005
- Made and received a large volume (100+) of customer calls every day.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Communications
University of California, Davis
Davis, CASkills
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Time management abilities
- Continuous Improvement
Timeline
Tasting Room Associate
Toogood Winery
04.2009 - 08.2011
Senior Commercial Lines Underwriter
Nationwide Insurance
08.2005 - 01.2014
Sales Support Specialist
IntelliQuote Insurance Services
01.2003 - 01.2005
Communications
University of California, Davis
Similar Profiles
Karen BrennanKaren Brennan
Casualty Liability Adjuster at Nationwide InsuranceCasualty Liability Adjuster at Nationwide Insurance
Kayla SandersKayla Sanders
Associate Claims Specialist, Multiline at Nationwide InsuranceAssociate Claims Specialist, Multiline at Nationwide Insurance
Maria Yvonne WoodsMaria Yvonne Woods
Total Loss Claims Specialist II at Nationwide InsuranceTotal Loss Claims Specialist II at Nationwide Insurance
Jorge LopezJorge Lopez
Insurance Service Analyst II at Nationwide InsuranceInsurance Service Analyst II at Nationwide Insurance
Genna BowlingGenna Bowling
Administrative Department Manager at Lowe’sAdministrative Department Manager at Lowe’s