Jessica Peeples
Bellevue,WA
Summary
Senior Sales Operations Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
25
25
years of professional experience
Work History
Senior Sales Operations Analyst
Astound
05.2018 - Current
- Provided support to VP of Business Solutions—Sales West Coast and a team of 88, including billing, creating sales reports, tracking monthly sales KPIs, supplying inventory, training CRM, data entry, and data analytics
- Implemented new tools and technologies to automate manual tasks within sales operations function, increasing operational efficiency.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Collaborated with finance and accounting departments to align commission policies and procedures, fostering interdepartmental cooperation.
- Served as a subject matter expert for commission software upgrades, contributing valuable feedback and suggestions to improve system functionality.
- Proficient in Microsoft Office (including Excel, PowerPoint, and Publisher), SQL, Google Suite, Adobe Acrobat (including Adobe Pro), Photoshop, Slack, Zoom, Trello, Asana, Spiff.com, and other daily SharePoint systems.
Dietary Aide
Pacific Regent Bellevue
01.2017 - 10.2018
- Kept all kitchen areas clean, tidy, and free of hazards.
- Served meals to 45 residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Administrative Assistant/Accounts Payable
Imperial Parking
05.2016 - 01.2017
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
General Manager
McDonald's
07.1999 - 02.2015
- Managed financial aspects of the business, including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates 50% by offering competitive compensation packages and fostering a supportive work environment.
- Developed and implemented comprehensive employee training programs that covered essential food service skills, customer service, and safety protocols.
Education
Certificate Data Analytics -
Google Certificate Online
Bellevue, WA05.2024
Associate of Science Medical Office Administration - MOA
Herzing University
Milwaukee, WI12.2023
Certificate in Project Management -
Google Certificate Online
Bellevue, WA01.2023
Certificate in UX/UI Design -
Google Certificate Online
Bellevue, WA01.2021
Skills
- Meticulous Attention to Detail
- Time/Deadline management
- Multitasking
- Strong Communication and Interpersonal Skills
- Adaptability and Quick Learning
- Sales process optimization
- Market Research Analysis
- Data Analysis Expertise
- Business intelligence tools
- Data Interpretation
- Analytical mindset
- Sales Commission Expertise
Timeline
Senior Sales Operations Analyst
Astound
05.2018 - Current
Dietary Aide
Pacific Regent Bellevue
01.2017 - 10.2018
Administrative Assistant/Accounts Payable
Imperial Parking
05.2016 - 01.2017
General Manager
McDonald's
07.1999 - 02.2015
Certificate Data Analytics -
Google Certificate Online
Associate of Science Medical Office Administration - MOA
Herzing University
Certificate in Project Management -
Google Certificate Online
Certificate in UX/UI Design -
Google Certificate Online
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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