JESSICA PEREZ
Bronx,New York
Summary
Motivated, with understanding customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Montefiore
09.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Makeup Artist
MAC Cosmetics - Macy's
05.2022 - Current
- Built strong and lasting rapports with clients through consistent delivery of requested services
- Scheduled onsite makeup appointments for clientele
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spreads of infections.
Administrative Intake
Department Of Health
04.2020 - 06.2021
- Collect and record kept specimen count
- Processed registrations with attention to compliance with operational policies and Covid-19 standards
- Verified paperwork accuracy and checked for completion prior to processing
- Set appointments for Covid-19 testing.
Administrative Assistant
Titanium Investigation
03.2016 - 12.2019
- Submitted documentation for weekly payroll, managed schedules and enforced policies
- Moved around different security stations and vital areas to check on officers and adjust workflow
- Performed various administrative functions, including filing paperwork, delivering mail, and sorting mail.
Member Service Representative
Blinkfitnesss
01.2014 - 03.2016
- Preserved revenue streams by utilizing strong communication and negotiation skills
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues and develop potential solutions.
Education
GED -
Lehman Adult Learning Center
Bronx, New York06.2020
Skills
- Excellent communication skills
- Microsoft, Excel, PowerPoint knowledge
- Phone and Email Etiquette
- Administrative and Office Support
- Conflict Resolution
Timeline
Patient Service Representative
Montefiore
09.2023 - Current
Makeup Artist
MAC Cosmetics - Macy's
05.2022 - Current
Administrative Intake
Department Of Health
04.2020 - 06.2021
Administrative Assistant
Titanium Investigation
03.2016 - 12.2019
Member Service Representative
Blinkfitnesss
01.2014 - 03.2016
GED -
Lehman Adult Learning Center