Jessica Perez
Santa Barbara,CA
Summary
Proactive Medical Assistant and Receptionist with extensive experience in patient care, medical records management, and front desk operations. Skilled in obtaining medical histories, managing patient scheduling, and maintaining confidentiality. Bringing strong knowledge of medical terminology and a compassionate approach to patient interactions.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Dr. Benjamin McWillams DDS
02.2023 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Receptionist
Village Properties Realtors
02.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Medical Receptionist
See Me Smile Dental
01.2018 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Santa Barbara High School
700 E Anapamu St06.2013
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Direct Patient Care
- Data Entry
- Compassionate
- Appointment Setting
- Adaptable
Timeline
Medical Assistant
Dr. Benjamin McWillams DDS
02.2023 - 06.2024
Receptionist
Village Properties Realtors
02.2019 - 08.2021
Medical Receptionist
See Me Smile Dental
01.2018 - 01.2019
High School Diploma -
Santa Barbara High School
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