Jessica Perez
Kansas City,MO
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
12
12
years of professional experience
Work History
Order Processor
Oreillys Distribution Center
Kansas City, MO
01.2020 - 11.2024
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Created purchase orders for suppliers based on customer requirements.
- Resolved discrepancies in order processing by coordinating with customers and vendors.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Placed orders onto conveyor belts to move to next department for further processing.
Call Center Representative
Lincare
Kansas, MO
03.2017 - 12.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Loan Consultant
Speedy Cash Loans
Independence , MO
03.2013 - 11.2018
- Developed loan documents and gathered necessary information from clients.
- Conducted credit checks to verify customer eligibility for loans.
- Reviewed financial statements and other records to assess customers' ability to repay loans.
Education
High School Diploma -
Northeast High School
Kansas City, MO05-2007
Skills
- Materials inspection
- Updating logs
- Pricing optimization
- Fulfillment management
- Shipping procedures
- Managing returns
- Picking orders
- Order picking
- Verifying merchandise
- Safety practices
- Handheld scanners
- Data entry skills
Timeline
Order Processor
Oreillys Distribution Center
01.2020 - 11.2024
Call Center Representative
Lincare
03.2017 - 12.2020
Loan Consultant
Speedy Cash Loans
03.2013 - 11.2018
High School Diploma -
Northeast High School