Jessica Perez
Goodyear,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Community Liaison
Supportive Hands Hospice
Phoenix, AZ
10.2023 - 05.2025
- Strengthened community partnerships by organizing and attending collaborative events.
- Targeted specific community groups with wellness and disease management information.
- Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.
- Facilitated open lines of communication between the organization and the community, fostering strong relationships.
- Served as liaison between patients'' families and medical personnel to facilitate clear communication regarding treatment plans and progress updates.
Hospice Liaison
Hospice Promise
Glendale, AZ
04.2023 - 10.2023
- Proven ability to learn quickly and adapt to new situations.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Evaluated patient eligibility for hospice services using established criteria, ensuring timely access to needed resources.
- Educated families on hospice services and provided emotional support throughout the entire process.
Provider Relations Representative
Sun Radiology
Glendale, AZ
11.2021 - 04.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Bilingual Inside Sales Representative
UnitedHealth Group
Phoenix, AZ
07.2020 - 11.2021
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Complied with HIPAA standards in all members’ documentation and interaction.
Retirement Services Specialist
Empower Retirement
Phoenix, AZ
08.2018 - 07.2020
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced
Bilingual Customer Service Specialist
UnitedHealth Group
Phoenix, AZ
10.2017 - 08.2018
- Complied with HIPAA standards in all members’ documentation and interaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Achieved and maintained departmental performance standards.
- Updated and maintained information in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bilingual Medical Assistant
Goodnight Pediatrics
Phoenix, AZ
03.2016 - 09.2017
- Complied with HIPAA standards in all members’ documentation and interaction.
- Obtained patients medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Obtained all prescribed laboratory testing.
Bilingual Medical Assistant
Agave Pediatrics
Scottsdale, AZ
09.2013 - 01.2015
- Complied with HIPAA standards in all members’ documentation and interaction.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
Education
High School Diploma -
Premier High School
PhoenixMedical Assistant Certificate -
Carrington College
Phoenix06.2013
Skills
- Hospice education
- Goals and Performance
- Community networking
- Community education
- Hospice relationship building
Languages
Spanish
Full Professional
Timeline
Community Liaison
Supportive Hands Hospice
10.2023 - 05.2025
Hospice Liaison
Hospice Promise
04.2023 - 10.2023
Provider Relations Representative
Sun Radiology
11.2021 - 04.2023
Bilingual Inside Sales Representative
UnitedHealth Group
07.2020 - 11.2021
Retirement Services Specialist
Empower Retirement
08.2018 - 07.2020
Bilingual Customer Service Specialist
UnitedHealth Group
10.2017 - 08.2018
Bilingual Medical Assistant
Goodnight Pediatrics
03.2016 - 09.2017
Bilingual Medical Assistant
Agave Pediatrics
09.2013 - 01.2015
High School Diploma -
Premier High School
Medical Assistant Certificate -
Carrington College