Jessica Perez
Bethlehem,PA
Summary
Achieved high levels of customer satisfaction by effectively managing team responses to inquiries and complaints.,Drove improvements in service quality by overseeing team performance in fast-paced environments.,Cultivated strong vendor relationships and enhanced inventory management through proactive training initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Engagement Opportunity Professional
Childfirst services
Bethlehem, PA
03.2025 - Current
- Administered medications according to the prescribed schedule while adhering to proper dosage guidelines
- Documented patient observations, progress notes, and incident reports accurately in compliance with healthcare regulations
- Provided compassionate care and support to individuals with disabilities, ensuring their safety, well-being, and comfort
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented personalized care plans for each client based on their specific needs and goals
- Promoted independence by encouraging clients to participate in decision-making processes and perform tasks within their capabilities
- Maintained a clean and organized living environment for clients by performing light housekeeping duties such as laundry, dishes, and tidying up
- Fostered a positive atmosphere by engaging in meaningful conversations with clients while respecting their privacy and boundaries
- Closely monitored behavior patterns of clients to identify potential triggers or changes in mental health status
- Safely transported clients to appointments, outings, or recreational activities using appropriate transportation methods
- Demonstrated empathy towards individuals experiencing emotional distress or challenging behaviors
- Maintained accurate documentation of daily activities including progress notes on client's physical health condition
- Instructed individuals on proper hygiene practices including oral care routines
- Purchased groceries and household supplies based on client preferences while adhering to budget constraints
- Liaised between family members/caregivers regarding updates on the individual's progress or concerns about their well-being
- Provided emotional support and companionship to individuals by engaging in recreational activities such as reading, playing games, or going for walks
- Attended training sessions and workshops to enhance knowledge of best practices in caregiving techniques
- Responded promptly to emergencies or crisis situations by following established protocols and seeking appropriate assistance
- Closely monitored medication schedules and ensured timely administration of prescribed medications
- Demonstrated cultural sensitivity when working with clients from diverse backgrounds
- Maintained confidentiality of client information while adhering to HIPAA regulations
- Fostered a supportive environment that encouraged independence while ensuring safety measures were followed at all times
Supervisor
Sodexo
Bethlehem, PA
11.2024 - Current
- Managed inventory levels to minimize waste and optimize cost efficiency
- Trained new staff members on proper food handling techniques and kitchen procedures
- Maintained cleanliness and organization of the kitchen area, adhering to sanitation guidelines
- Provided excellent customer service by addressing inquiries and resolving complaints promptly
- Operated various kitchen equipment such as ovens, grills, fryers, etc
Caregiver
Home Helpers
United States
04.2023 - 06.2024
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Managed medical appointments and transportation arrangements for clients as needed
- Provided assistance with toileting needs while respecting the dignity and privacy of clients
Loss Prevention Associate
GXO Logistics
Bethlehem, PA
01.2021 - 10.2022
- Manages site access control, ensuring efficient entry and exit procedures for both personnel and vehicles
- Delivers high-quality customer service, fostering positive relationships with all on-site personnel
General Manager
Boston Market
Allentown, PA
10.2017 - 04.2020
- Oversaw financial operations and budget management, ensuring optimal resource allocation for a team of 13 employees
- Implemented a comprehensive sales performance tracking system, contributing to the proactive identification of growth opportunities
- Established and nurtured effective relationships with customers and vendors, while also determining staffing needs, providing staff training, and developing a robust orientation program
Shift Manager
Boston Market
Allentown, PA
10.2012 - 04.2020
- Oversaw food preparation techniques, portioning, and presentation to guarantee high-quality output
- Managed financial transactions, including counting money and executing bank deposits
- Addressed and resolved customer complaints pertaining to food quality, service, and accommodations, thereby improving customer satisfaction
Picker/Packer
Stitch Fix
Bethlehem, PA
04.2017 - 11.2018
- Picking Customer orders and dropping the order to it's location to be pack properly for shipping
- Shipping packing orders to meet the standards of the company packing procedures and putting the correct labels for a swift delivery
Labor Worker
Maps Of Easton
Easton, PA
08.2009 - 04.2011
- Streamlined machine operation procedures by efficiently adjusting and activating extruding and forming machinery, resulting in enhanced productivity
- Ensured optimal product quality through diligent quality checks and meticulous equipment maintenance, complemented by proficient handling of production reports to inform management of team productivity levels
Assistant Manager
Burger King
East Orange, NJ
09.2006 - 05.2008
- Led a team in providing top-quality customer service, promptly addressing inquiries and resolving complaints, resulting in enhanced customer satisfaction
- Oversaw inventory management, ensuring optimal stock levels, and supervised cash receipt reconciliation, contributing to the smooth operation of the business
Education
High School Diploma -
Central High School
Newark, NJ06-1996
Skills
- Order entry
- Conflict management
- Computer literacy
- Security
- Order processing
- Writing skills
- Supervising experience
- Budgeting
- Technical support
- Banquet experience
- Food Safety
- Employee evaluation
- Order fulfillment
- Senior care
- Shift management
- Communication skills
- Quality control
- Retail sales
- Group home experience
- Materials handling
- Providing care for residents
- Forklift
- First aid
- Cost control
- Janitorial experience
- Medication management
- GPS
- Infant care
- Assisting with ADLs
- Baking
- Microsoft Word
- Manufacturing facility
- Food safety management
- Cooking
- Restaurant experience
- Manufacturing
- Patient safety
- Basic Math
- Leadership
- Delivery Driver Experience
- Childcare
- Experience with individuals with neurodevelopmental disorders
- Dishwashing
- Providing care for clients
- Assistant Manager Experience
- Employee Orientation
- Cash register
- Front desk
- Performance management
- Training & development
- Microsoft Excel
- Autism spectrum disorders support
- Diabetes care
- Quick service & fast food restaurant
- Recruiting
- Mobile devices
- Appointment scheduling
- Experience with children
- Serving
- Time management
- Warehouse management system
- Mentoring
- Working with adult populations
- Cash handling
- Customer service
- Computer operation
- Office management
- Management
- Food Preparation
- Nannying
- Manual handling
- Direct support
- Store Management Experience
- Care plans
- Child welfare
- Processing cash transactions
- Grocery store
- CGMP
- Typing
- Interpersonal skills
- Organizational Skills
- Interviewing
- Order Picking
- English
- Working with people with disabilities
- Bakery
- Machine learning
- Direct client contact
- Sales
- Schedule management
- Microsoft Outlook
- Live chat
- Clerical experience
- Food Service
- Profit & loss
- Attention to detail
- Packing
- Teamwork
- Heavy lifting
- Operations management
- Data entry
- Medication pass administration
- Working with people with developmental disabilities
- Office experience
- Math
- Experience with individuals with mental health conditions
- Resident's rights
- Computer skills
- Financial acumen
- Analysis skills
- Custodial experience
- Customer support
- Shift Management
- Driving
- Restaurant Management
- Supervising Experience
Certification
- Driver's License
- ServSafe
- First Aid Certification
- Food Handler Certification
- Certified Medication Aide
- CPR Certification
- Food Safety Certification
- Non-CDL Class C
Languages
Spanish
Bilingual
Timeline
Engagement Opportunity Professional
Childfirst services
03.2025 - Current
Supervisor
Sodexo
11.2024 - Current
Caregiver
Home Helpers
04.2023 - 06.2024
Loss Prevention Associate
GXO Logistics
01.2021 - 10.2022
General Manager
Boston Market
10.2017 - 04.2020
Picker/Packer
Stitch Fix
04.2017 - 11.2018
Shift Manager
Boston Market
10.2012 - 04.2020
Labor Worker
Maps Of Easton
08.2009 - 04.2011
Assistant Manager
Burger King
09.2006 - 05.2008
High School Diploma -
Central High School