Jessica Peters
Havana
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Coordinator
FDDA
09.2024 - 04.2025
- Coordinated service delivery schedules to enhance client satisfaction and operational efficiency.
- Assisted clients in navigating services, fostering strong communication and support relationships.
- Managed documentation for service requests, ensuring accuracy and compliance with organizational standards.
- Worked one on one with techs to ensure work progress.
Service Advisor
Ppl Motor Homes
10.2019 - 08.2024
- Coordinated service appointments between technicians and customers, ensuring timely follow-ups and communication.
- Collaborated with service technicians to ensure accurate diagnostics and timely repairs for customer vehicles.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Assistant
Volvo of Ocala
07.2018 - 09.2019
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Prepared and organized documents for meetings, facilitating effective communication among teams.
- Assisted in processing and tracking customer orders using dealership management software.
- Developed filing systems to streamline document retrieval and improve organizational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Entered all PO's into Automate.
Residental and Commerical Cleaning
Jessica's Cleaning Service
02.2014 - 06.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Owner of Cleaning company.
Education
High School Diploma -
Waterbury High School
Waterbury06.1999
Skills
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Goal setting
- Multitasking Abilities
- Execl, microsoft, teams
Certification
RVDA Cerified Service Advisor
Timeline
Service Coordinator
FDDA
09.2024 - 04.2025
Service Advisor
Ppl Motor Homes
10.2019 - 08.2024
Administrative Assistant
Volvo of Ocala
07.2018 - 09.2019
Residental and Commerical Cleaning
Jessica's Cleaning Service
02.2014 - 06.2018
High School Diploma -
Waterbury High School