Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Fast learner with knowledge in Microsoft Office, Box, Salesforce.
Overview
18
18
years of professional experience
Work History
Support & Services Specialist
Pacific Dental Services
06.2009 - Current
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Found resolutions to payment posting issues, and monitor regularly for any inconsistencies.
- Consistently demonstrated a high level of proficiency and success in remote work environments. Through effective time management, clear communication, and the ability to adapt swiftly to changing circumstances, I have consistently met and exceeded performance expectations while working remotely. My track record of delivering exceptional results from a distance showcases my ability to maintain productivity and remain an integral part of the team, regardless of physical location.
Security Guard/Back up Operator
Securitas Security Services USA
11.2005 - 07.2009
- Notifying Emergency Response Team of any alarms on site
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Assistant Store Manager
Bathroom Solutions / ShowerPro
12.2005 - 11.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Skills
- Phone Inquiries
- Service Quality
- Office Operations
- Office Organization
- Clerical Support
- Customer Support
- Microsoft Office
- Eligibility Requirements
- Task Delegation
- Office Supplies and Inventory
Timeline
Support & Services Specialist - Pacific Dental Services
06.2009 - Current
Assistant Store Manager - Bathroom Solutions / ShowerPro
12.2005 - 11.2007
Security Guard/Back up Operator - Securitas Security Services USA
11.2005 - 07.2009
Desert Vista High School - High School Diploma,
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