Jessica Phillips
Brazil,IN
Summary
Versatile Assistant General Manager with 14 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Fazoli's
Terre Haute, IN
07.2014 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
General Manager
Long John Silver's
Terre Haute, IN
09.2012 - 07.2014
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Burger King
Brazil, IN
07.2007 - 09.2012
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
South Putnam High School
Greencastle, IN05.2009
Skills
- Operations Management
- Business Development
- Employee Relations
- Training and Development Background
- Employee Scheduling
- Workflow Coordination
- Budget Control
- Food Safety and Sanitation
- Sales Forecasting
- Sales Coaching
- Inventory Control
- Organizational skills
- Conflict resolution
- Time management
Timeline
Assistant General Manager
Fazoli's
07.2014 - Current
General Manager
Long John Silver's
09.2012 - 07.2014
General Manager
Burger King
07.2007 - 09.2012
High School Diploma -
South Putnam High School