Jessica Phillips
Macon,GA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
15
15
years of professional experience
Work History
Administrative Assistant/Receptionist
Georgia Treatment Service
Macon, GA
04.2024 - Current
- Coordinated office operations, enhancing workflow efficiency and communication among departments.
- Managed scheduling and calendar activities, ensuring optimal time management for executives.
- Developed and maintained filing systems, improving document retrieval times and organization.
- Facilitated onboarding process for new staff, streamlining training and integration into the team.
- Assisted in preparation of reports and presentations, contributing to informed decision-making processes.
Sales Associate Manager
Dillards Department Store
Macon, GA
04.2022 - 04.2024
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Mentored staff on product knowledge, improving overall team performance and customer service quality.
- Coordinated promotional events, increasing store traffic and enhancing brand visibility within the community.
- Established strong relationships with customers, resulting in increased loyalty and repeat business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Service Manager
Five Below
Macon, GA
01.2020 - 04.2022
- Delivering a comprehensive service to enquiring customers.
- Possibly delegating customer enquiries to specific teams.
- Managing a large number of incoming calls and emails.
- Managing customers' accounts
- Developed training programs for staff, improving service delivery and team performance.
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Resolved complex customer issues through effective problem-solving and conflict resolution strategies.
- Established performance metrics to evaluate service effectiveness and drive accountability among staff.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager
Jimmy Jazz Stores
Macon, GA
07.2013 - 01.2020
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Analyzed sales data, identifying trends to optimize product placement and increase revenue.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Led team meetings to communicate goals and drive performance improvements across the department.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
Customer Service Cashier
Krystal
Macon, GA
06.2011 - 09.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the cashier area to enhance operational efficiency.
- Collaborated with team members to streamline service flow during peak hours.
- Trained new cashiers on company policies and procedures to ensure compliance and performance standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High school or equivalent - undefined
Central High School
Macon, GA01.2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Deadline oriented
- Relationship building
- Prioritization
- Tech-Savvy
Timeline
Administrative Assistant/Receptionist
Georgia Treatment Service
04.2024 - Current
Sales Associate Manager
Dillards Department Store
04.2022 - 04.2024
Customer Service Manager
Five Below
01.2020 - 04.2022
Assistant Manager
Jimmy Jazz Stores
07.2013 - 01.2020
Customer Service Cashier
Krystal
06.2011 - 09.2017
High school or equivalent - undefined
Central High School