Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Work Availability
Timeline
Hi, I’m

Jessica Pleasont

Salinas,CA
"It's all about grinding not perfect timing."
Rod Wave
Jessica Pleasont

Summary

Communicative customer service professional motivated to maintain customer/patient satisfaction. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Amazing ability to multitask and work efficiently.

Overview

6
years of professional experience
1
Certification

Work History

Lowes Home Improvment
Salinas, CA

Customer Service Representative
03.2023 - Current

Job overview

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Fedex Express
Monterey , CA

Courier
11.2017 - Current

Job overview

  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Communicated with customers to coordinate delivery times.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Provided excellent customer service by answering questions about delivery status.
  • Coordinated parcel delivery using strong time management skills.
  • Quickly responded to customer inquiries to improve business relationships.
  • Act with urgency, treat parcels as if they are my own.

Education

Hartnell College
Salinas, CA

from Psychology
05.2014

Skills

  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Complaint Resolution
  • Client Relations

Affiliations

Reading a good book.

Accomplishments

Improvement
  • Sunshine Award (Lowes) - Most likely to brighten your day while working frontline.

Certification

  • BLS Certification 2023
  • CPR Certification 2023

References

References available upon request.
Availability
See my work availability
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Timeline

Customer Service Representative

Lowes Home Improvment
03.2023 - Current

Courier

Fedex Express
11.2017 - Current

Hartnell College

from Psychology

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Jessica Pleasont