Jessica Pleitez-Molina
Lawrence,MA
Summary
Highly motivated and flexible professional with a positive approach and quick learning capabilities. Possesses a strong work ethic and excellent communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Office Specialist I
Group Insurance Commison
Boston, Massachusetts
11.2022 - Current
- Process life insurance claims.
- Review claims to ensure no material/information is missing.
- Verifying premium payments.
- Determine if accounts have any overpaid premium payments. Calculate refunds for overpayments and creating any adjustments to billing for amounts owed or due.
- Reviewing death lists, ensuring a thorough check of incomplete/complete claims for life insurance.
- Answer to inquires of verbal or written requests.
- Assist in enrolling survivors in health coverage.
- Handle incoming and outgoing calls.
Shift Manager
Starbucks
Cambridge, MA
04.2022 - 11.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours and inventory movements.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Bachelor of Science - Buisness Administration
University of Massachusetts - Lowell
Lowell, MA05-2025
Associate of Science - Criminal Justice
Bunker Hill Community College
05.2021
Skills
- Administrative support expertise
- Problem-solving capabilities
- Administrative Support
- Customer Service
- Call handling
- Verbal Communication
- Positive Attitude
- Dedicated Team Player
- Time Management
- Performance Improvement
- Resourceful
- Organization
Accomplishments
- Alpha Alpha Alpha Honor Society '24
- Academic Honors
Languages
- Spanish
Timeline
Office Specialist I
Group Insurance Commison
11.2022 - Current
Shift Manager
Starbucks
04.2022 - 11.2022
Bachelor of Science - Buisness Administration
University of Massachusetts - Lowell
Associate of Science - Criminal Justice
Bunker Hill Community College