Jessica Posner
Cafe Zupas
Las Vegas,NV
1
Certification
7
years of professional experience
Dynamic operating partner skilled in critical thinking and effective communication. Successfully implemented training programs and performance metrics, leading to improved team productivity and financial stability. Committed to fostering a culture of continuous improvement.
Work History
Operating Partner
7 Years 2 Months- Oversaw daily operations to enhance customer satisfaction and service efficiency.
- Implemented training programs for staff, improving onboarding processes and team performance.
- Analyzed sales data to inform strategic decisions, driving revenue growth through targeted promotions.
- Established supportive relationships to foster a positive learning environment.
- Implemented best practices that improved mentoring effectiveness across groups.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented performance metrics to monitor team productivity and drive continuous improvement initiatives.
- Mentored department managers to foster leadership skills, promote accountability, and improve team performance.
Education
High School Diploma
Skills
Leadership and team building
Friendly
positive attitude
Attention to detail
Flexible and adaptable
Dependable and responsible
Critical thinking
Effective communication
Conflict resolution
Accomplishments
House Made Leader
9 month program to internally develop and promote Hospitality Leads to Operating Partners. As the first operating partner to pass the program in Las Vegas I exceeded expectations in internal recruiting, increasing revenue, improving food cost, and labor metrics.
Certification
- ServSafe Certified
Timeline
Operating Partner
Cafe Zupas
05.2019 - CurrentRead More
Liberty High School
High School Diploma
Read More