Jessica Preas
Washington,IN
Summary
Dynamic Assistant Manager with a proven track record at Dominos Pizza Inc., excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and inventory management, achieving significant waste reduction. Skilled in problem-solving and fostering positive customer relations, ensuring a consistently high-quality dining experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
Washington, IN
08.2023 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Assisted in inventory management, ensuring stock levels met demand without excess waste.
- Implemented quality control measures to maintain product standards and consistency.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained and developed team members on operational procedures and best practices.
Manager
SUBWAY®Restaurants
Phoenix, AZ
07.2020 - 08.2023
- Supervised daily operations, ensuring compliance with food safety standards and operational procedures.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Enhanced customer experience by resolving complaints and ensuring timely service delivery.
- Conducted regular performance evaluations to identify areas for employee development and improvement.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Trained and mentored staff on product preparation and customer service best practices.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Manager
Phoenix, AZ
06.2016 - 07.2020
- Assisted in managing daily operations and staff scheduling to optimize service efficiency.
- Implemented training programs for new employees, enhancing team performance and customer service skills.
- Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Analyzed sales data to identify trends, informing promotional strategies and menu adjustments.
- Resolved customer complaints effectively, fostering positive relationships and ensuring satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Retail operations
Timeline
Assistant Manager
Dominos Pizza Inc.
08.2023 - Current
Manager
SUBWAY®Restaurants
07.2020 - 08.2023
Assistant Manager
06.2016 - 07.2020