Jessica Prestol
Powell
Summary
Driven Executive Team Lead with comprehensive experience in strategic planning and execution. Strengths lie in developing effective teams, streamlining processes for efficiency, and driving business growth. Recognized for fostering positive work environments and improving overall team performance. Capable of delivering impactful results through leadership, communication, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Executive Team Lead Specialty Sales
Target
Powell
08.2024 - Current
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Coordinated workflow between departments to maximize efficiency.
- Created and managed training programs for new staff members.
- Developed policies, procedures, and processes to streamline operations.
- Created reports outlining team performance metrics on a monthly basis.
- Coached direct reports on professional development opportunities.
- Provided guidance and support to junior staff members in completing tasks.
- Analyzed data trends and identified areas for improvement within the organization.
- Conducted regular performance reviews with employees to ensure objectives were met.
- Established strong communication channels between departments.
- Maintained relationships with external vendors and suppliers.
- Recognized individual achievements within the team environment.
- Identified potential problems before they arose by monitoring progress of teams.
- Developed and implemented effective team strategies to ensure successful completion of projects.
- Coached team members and participated in training sessions.
- Motivated teams by recognizing and rewarding excellence.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Team Leader
Target
Dublin
09.2022 - 08.2023
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments to ensure alignment of goals across teams.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated team members through recognition programs and performance-based incentives.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Ensured compliance with legal and regulatory requirements in all team activities.
Visual Merchandiser
Target
Dublin
09.2020 - 08.2022
- Adhered strictly to safety regulations when handling hazardous materials such as ladders or power tools.
- Analyzed customer feedback on current display designs and proposed improvements accordingly.
- Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Organized store layout, fixtures and visual merchandising standards.
- Developed creative visual displays to showcase products and attract customers.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
- Created window and in-store displays to promote new product launches.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Collaborated with vendors to design eye-catching displays that met their guidelines.
- Assisted customers in locating items within the store or online catalogs.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Conducted research on trends in retail design, color schemes, lighting, display techniques.
- Provided training sessions for staff members on proper display techniques for different types of merchandise.
- Presented updated floor plans and design strategy to store management.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Managed inventory levels and product placement to maximize visibility and sales potential.
- Analyzed sales data to identify high-performing products and adjust visual strategies to increase underperforming categories.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
Sales Team Member & Operator
Target
Dublin
09.2012 - 09.2020
- Assist clients in a friendly, welcoming manner
- Anticipate customers' needs and recommend products
- Answer all incoming calls: resolve issues, take messages, direct concerns, and cooperate with peers to assist callers in a timely manner
- Operate guest services center by handling returns, exchanges, and product concerns
- Offer information regarding upcoming opportunities while completing guest transactions at the registers
- Solve problems in a proactive manner through knowledge of products and corporate policies
- Build customer loyalty by making positive guest experiences a priority
Server
IHOP
Columbus
04.2012 - 12.2014
- Welcome guests and organize table seating
- Inform and explain the menu and various options to customers
- Ensure a positive dining experience through active listening and problem solving
- Address any and all customer concerns
- Prepare and serve hot and cold beverages
- Communicate beverage and food orders from customers to staff
- Handle consumer payments and engage them in conversation regarding assessment of their experience
Baker & Cashier
Tim Hortons
Columbus
06.2010 - 09.2012
- Build customer loyalty by creating a positive dining experience
- Completed customer transactions in an efficient and timely manner
- Clean the working area and equipment including freezers, refrigerators and heating mechanisms
- Design food presentation to exceed company standards
- Prepared beverages and food according to company standards and customer satisfaction
Education
High School Diploma -
Worthington Kilbourne High School
01.2010
Skills
- Data analysis
- Performance management
- Policy development
- Visual merchandising
- Project management
- Customer service
- Employee training
- Conflict resolution
- Communication skills
- Motivational leadership
- Operational efficiency
- Performance evaluations
- Employee scheduling
- Leadership/communication skills
Timeline
Executive Team Lead Specialty Sales
Target
08.2024 - Current
Team Leader
Target
09.2022 - 08.2023
Visual Merchandiser
Target
09.2020 - 08.2022
Sales Team Member & Operator
Target
09.2012 - 09.2020
Server
IHOP
04.2012 - 12.2014
Baker & Cashier
Tim Hortons
06.2010 - 09.2012
High School Diploma -
Worthington Kilbourne High School