Jessica Price
Lewisville,TX
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing employee performance and escalation handling.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Coach-Net
08.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Representative
Select Corporation
03.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Manager on Duty
Coach-Net
04.2018 - 03.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Science - Corrections
University of Phoenix
Tempe, AZ02.2023
Skills
- Optimizing Workflows
- Articulate Communication
- Resolving Complaints
- Employee Performance Management
- Processes and Procedures
- Following Supervisor Instructions
- Morale Improvements
- Leadership
Timeline
Manager on Duty
Coach-Net
08.2021 - Current
Customer Service Representative
Select Corporation
03.2021 - 09.2021
Manager on Duty
Coach-Net
04.2018 - 03.2021
Bachelor of Science - Corrections
University of Phoenix
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